Job summary We are looking for a full time Receptionist / Administrator to join our friendly and dynamic CAMHS Reception and Administration Team. This is an exciting opportunity for someone who is looking for a varied role which provides a courteous and professional front of house service along with back office administration on a rota basis between 2 sites. Main duties of the job To act as an Admin Assistant/Receptionist within our CAMHS Team. Providing a comprehensive and courteous clerical service to CAMHS. To ensure a professional co-ordination and telephone/reception service and maintaining confidentiality at all times. The post holder will work as part of a team, providing support of the highest quality where there is a need for accuracy. You will be required to work over 2 sites between 8am and 6pm on a rota basis. About us Supporting our vision and values Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff we will always: Show COMPASSION - treating our patients and colleagues with consideration, kindness and respect Aim for high ACHIEVEMENT - providing excellent care, safe services, high standards and a positive experience every time Foster RELATIONSHIPS - being socially responsible, working openly and honestly with our patients, staff, partners and communities to improve what we do Create the right ENVIRONMEN T - providing the tools and equipment that support a modern, eco-friendly, clean and safe environment Date posted 23 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 166-FC-6694849 Job locations Chesterfield Royal Hospital Calow Chesterfield S44 5BL Job description Job responsibilities To act as an Admin Assistant/Receptionist within our CAMHS Team. Providing a comprehensive and courteous clerical service to CAMHS. To ensure a professional co-ordination and telephone/reception service and maintaining confidentiality at all times. The post holder will work as part of a team, providing support of the highest quality where there is a need for accuracy. Support to the CAMHS Service: 1. Answering the telephone and other queries, taking messages accurately and promptly;2. Opening, dealing with and distributing post, and other internal communications in a timely manner;3. Taking patient referrals from the Choose and Book system and updating SystmOne with this information.4. Photocopying;5. Audio typing6. Accurate and timely recording of appointment outcomes7. Filing of reports and correspondence in patients case notes, in accordance with hospital procedures.Maintain patients case notes including updating and documenting any changes in patient details.8. Operating IT systems, including but not limited to, Medway, SystmOne and email as required.9. To action locally-defined administrative procedures specific to the Division or department to which they are assigned10. Undertake clerical duties associated with the discharge or transfer of patients from the Consultant, Doctor or Therapist care. To book follow up appointments and ensure the safe return of patient case notes are returned to the appropriate departments.11. Undertake ad hoc messenger duties as required.12. To demonstrate a flexible approach to the Department where there is a need for cross cover duties where appropriate.13. Be proactive in escalating any concerns of any kind to Line Management14. Any other duties within the Care Unit, which may be delegated from time to time by the Line Managers Job description Job responsibilities To act as an Admin Assistant/Receptionist within our CAMHS Team. Providing a comprehensive and courteous clerical service to CAMHS. To ensure a professional co-ordination and telephone/reception service and maintaining confidentiality at all times. The post holder will work as part of a team, providing support of the highest quality where there is a need for accuracy. Support to the CAMHS Service: 1. Answering the telephone and other queries, taking messages accurately and promptly;2. Opening, dealing with and distributing post, and other internal communications in a timely manner;3. Taking patient referrals from the Choose and Book system and updating SystmOne with this information.4. Photocopying;5. Audio typing6. Accurate and timely recording of appointment outcomes7. Filing of reports and correspondence in patients case notes, in accordance with hospital procedures.Maintain patients case notes including updating and documenting any changes in patient details.8. Operating IT systems, including but not limited to, Medway, SystmOne and email as required.9. To action locally-defined administrative procedures specific to the Division or department to which they are assigned10. Undertake clerical duties associated with the discharge or transfer of patients from the Consultant, Doctor or Therapist care. To book follow up appointments and ensure the safe return of patient case notes are returned to the appropriate departments.11. Undertake ad hoc messenger duties as required.12. To demonstrate a flexible approach to the Department where there is a need for cross cover duties where appropriate.13. Be proactive in escalating any concerns of any kind to Line Management14. Any other duties within the Care Unit, which may be delegated from time to time by the Line Managers Person Specification Qualifications Essential Educated to GCSE grade C or above standard including English & Maths (or equivalent) RSA II keyboard skills (or equivalent) Audio Typing Desirable ECDL qualification Skills Essential Numerate Literate Understanding of Confidentiality Computer literacy Good communication skills Desirable Ability to handle change Experience of the hospitals patient administration IT systems, Medway and SystmOne Experience Essential Experience of dealing with telephone enquiries Previous reception experience Experience of dealing with general public Experience in working flexibly as part of a team Desirable Previous healthcare experience Ability to prioritise workload Ability to work under pressure Personal Attributes Essential Adaptable Smart Appearance Pleasant and courteous manner Desirable Team Worker Ability to work on own initiative Demonstrates Trust Values Essential Compassion, Achievement, Relationships, Environment - Proud to Care Person Specification Qualifications Essential Educated to GCSE grade C or above standard including English & Maths (or equivalent) RSA II keyboard skills (or equivalent) Audio Typing Desirable ECDL qualification Skills Essential Numerate Literate Understanding of Confidentiality Computer literacy Good communication skills Desirable Ability to handle change Experience of the hospitals patient administration IT systems, Medway and SystmOne Experience Essential Experience of dealing with telephone enquiries Previous reception experience Experience of dealing with general public Experience in working flexibly as part of a team Desirable Previous healthcare experience Ability to prioritise workload Ability to work under pressure Personal Attributes Essential Adaptable Smart Appearance Pleasant and courteous manner Desirable Team Worker Ability to work on own initiative Demonstrates Trust Values Essential Compassion, Achievement, Relationships, Environment - Proud to Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Chesterfield Royal Hospital NHS Foundation Trust Address Chesterfield Royal Hospital Calow Chesterfield S44 5BL Employer's website https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)