Job Title: Retail Assistant Salary: £22,454 per annum (pro rata) Hours: 20 hours per week (may include weekends) Location: Greysteel Contract: 12-month fixed term (subject to funding) Role Overview: We are looking for a Retail Assistant to support the day-to-day operations of our shop, ensuring excellent customer service, achieving sales targets, and maintaining high presentation standards. Key Responsibilities: Assist in achieving sales targets and delivering excellent customer service. Accept, sort, price, and display stock and donations. Ensure cleanliness, hygiene, and visual merchandising standards. Support and work alongside volunteers. Follow financial, security, and administration procedures. Assist with shop promotions, social media, and events. Respond to customer enquiries and complaints professionally. Ensure compliance with policies, including health and safety and manual handling guidelines. Contribute to a positive team environment. Essential Criteria: Experience in retail or customer service. Sales and target-driven mindset. Strong interpersonal and organisational skills. Experience using social media for promotions. Basic IT skills (Word, Excel, Email). Ability to work independently and as part of a team. Willingness to learn and adapt. A valid driving licence with access to a car (unless exempt). Desirable: Experience in a fast-paced retail environment. Creativity and ability to generate new ideas. Additional Info: This role requires an Access NI enhanced disclosure check. Travel expenses reimbursed at 40p per mile. Workplace pension available. If you are interested in hearing more about the role please email - Skills: Payroll Accounts Admin Benefits: Travel allowance Pension Scheme