Main area: Outpatients
Grade Band: 2
Contract: Fixed term: 9 months (To Cover Secondment)
Hours: Part time - 26.25 hours per week (Monday to Friday)
Job ref: 205-6731831-A
Employer: University Hospitals of North Midlands NHS Trust
Employer type: NHS
Site: Royal Stoke University Hospital of North Midlands
Town: Stoke-on-Trent
Salary: £23,615 per annum
Salary period: Yearly
Closing: 07/01/2025 23:59
Administrative Support
Band 2
Job Overview
Due to the skill level we are unable to provide sponsorship for this role.
An exciting development opportunity has arisen for a Band 2 Administration Support Assistant to be based at our Royal Stoke site at the University Hospital of North Midlands NHS Trust. The successful candidate will work closely with the Clinic Administration teams to ensure outpatient clinics are fully utilised and patients are allocated an outpatient appointment within NHS national targets. They may also assist with any incoming calls to the Appointments Call Centre.
A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise tasks. Team building skills are also an essential requirement of the post holder, together with an awareness of Trust policies and procedures.
Main Duties of the Job
1. To undertake clerical duties, including providing and receiving routine information requiring tact or persuasive skills.
2. Communicate tactfully with patients and reception staff about appointments or any other queries deemed necessary.
3. Deal with enquiries where there may be barriers to understanding.
4. Handle all appointment queries, communicating factual routine information to patients, relatives (with consent), and external and internal bodies.
5. Work closely with the Outpatient department to develop a wide knowledge of the specialties to ensure a good patient experience and promote effective communication to achieve Trust and Divisional objectives.
6. Communicate closely with the system administrators on a daily basis, updating them on any slot issues and patient queries, ensuring feedback is given on any work allocated daily.
7. Ensure that all available capacity is fully utilised.
8. Take instruction from the Clinic administrator to deliver an effective and efficient booking service.
9. Organise own workload, coordinate, and adjust ongoing clinic appointments.
Working for Our Organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values co-created by our staff, patients, and carers, that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed Job Description and Main Responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please see contact information details.
Person Specification
* Grade C's and above to include Maths and English or equivalent experience.
* Varied knowledge of IT skills.
* Customer care service experience.
Important Information About Your Application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* We work with ‘trac.jobs’ to support our recruitment process. If you have any queries regarding this, please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.
At UHNM, we are fortunate to receive a high volume of applications for many of our roles; on this occasion, we reserve the right to close any advert early, therefore please apply without delay!
If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.
If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.
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