Overall responsibility for the success of the branch including the profitability
· Manage and oversee all aspects of removals to deliver an efficient service to our clients
· Develop and maintain good relationships with our clients
· Manage a team of professional removal drivers, porters and office staff
· Maintain competitor awareness and identify business opportunities
· Visit and network with clients to develop client relations and identify client needs
· Manage all operational costs of the branch
· Manage and maintain branch budgets and ensure targets are met
· Ensure any customer complaints are handled professionally, promptly and efficiently
· Ensure and maintain all legal compliances
· Write client and other ad-hoc reports
· Securing new business, residential, commercial and international, including prospecting for new business
· Identify and organise staff training requirements and any performance management