Deputy Front of House Manager
Deputy Front of House Manager
Full Time: 40 hours per week
Salary: £29,500 per annum
Shifts Patterns are mostly Monday-Friday with approximately one Saturday in three, and the very occasional Sunday.
Location: Prestigious Independent School near Petworth, West Sussex – GU28 0NB.
The School is located at South Down's Lavington Park, a 400-acre Area of Outstanding Natural Beauty.
Job Description
We are looking for a customer service enthusiast with a passion for events and a flair for management. As a Deputy Front of House Manager, you will be a key player in delivering exceptional experiences at our prestigious private school.
Your Key Responsibilities:
* Lead by example, stepping in wherever needed to support your team.
* Manage communications with the Seaford team, service and event delivery, and theme days, representing Holroyd Howe's high standards.
* Oversee events of all kinds, managing the front of house team, team deployment, and training to maintain our exceptional standards.
* Ensure client service is always a top priority, acting as the go-to person for shift handovers and providing stellar service.
* Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events.
* Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings.
* Assess employee performance, identify training needs, and ensure training aligns with company policies.
* Deliver monthly training with team members.
* Conduct job chats and performance reviews, maintaining development plans.
* Hold regular team meetings to communicate important information, standards, and improve team cohesion.
* Ensure all employees are aware of and adhere to Health and Safety policies.
* Provide regular Health, Hygiene, and Safety training.
* Empower, support, and encourage your team, maintaining an open-door policy.
* Lead team briefings before each service, ensuring company processes are achieved at all times.
* Work closely with the team, and management.
* Ensure customers receive prompt and efficient service, consistently exceeding their expectations.
* Be visible during service periods, approachable, and proactive in fulfilling customer needs.
* Maintain clean and fully stocked service areas.
* Lead front of house service, in dining rooms, and events.
* Liaise with the hospitality manager to ensure top-notch service throughout the day.
* Ensure clients and goods are checked in and out with correct documentation and complete full closure of events.
About Us
At Holroyd Howe, we put our people at the heart of our business. We offer a range of benefits, including free meals while at work, company sick pay scheme, 28 holiday days inclusive of bank holidays, and a pension scheme.
Benefits
* Free Meals
* Company Sick Pay Scheme
* 28 Holiday Days
* Pension Scheme