About Us:
Living Planet Ltd is a young company based in Uckfield manufacturing and distributing high quality food supplements across the UK and Europe. We are currently seeking a friendly, motivated, and enthusiastic Customer Service Assistant to join our team on a year contract to cover maternity leave. If you have a passion for helping others, excellent communication skills, and a proactive attitude, we'd love to hear from you!
Key Responsibilities:
* Provide outstanding customer service via phone, email, and in-person interactions.
* Respond promptly and professionally to customer inquiries, resolving issues efficiently.
* Process orders, returns, and exchanges accurately and in a timely manner.
* Maintain up-to-date knowledge of company products, services, and policies.
* Assist with administrative tasks such as data entry, filing, and updating customer records.
* Collaborate with team members to ensure a seamless customer experience.
* Identify opportunities to improve customer satisfaction and contribute to process improvements.
What We're Looking For:
* Proven experience in a customer service role (preferred but not essential).
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a positive, can-do attitude.
* Ability to multitask and work effectively in a fast-paced environment.
* Proficiency in using computers and customer service software (e.g., CRM and inventory systems).
* A team player with a strong focus on delivering exceptional service.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for career development and training.
* A supportive and inclusive workplace culture.
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