JOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATOR REPORTS TO: Reception Line Manager Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records. Job Responsibilities: To ensure that the Reception/Administration functioning of the Practice runs smoothly and provides a high level of service to patients, doctors, nurses and other members of the Practice Team. Duties and Responsibilities: Telephone Duties Making appointments Taking and passing on messages Making appointments to discuss results Signpost callers to the appropriate healthcare professional Home visit requests Deal with general enquiries Contact patients, other team members and associated healthcare agencies and providers Reception Duties Greet and direct patients and visitors Register new patients and temporary residents Make appointments Ensure outstanding queries are explained and handed over to colleagues as necessary Respond to requests of doctors and nurses during clinics Collect payments from patients for non-NHS services Deal with general enquiries Scanning and Filing Prescriptions Dealing with requests and queries relating to prescriptions Raising prescriptions as per Practice protocols Processing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records - training will be provided to perform this. Register new patients on to the system on a daily basis Complete electronic tasks on a daily basis Any other delegated duties considered appropriate to the post