Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager with brilliant people skills to join our team at TIntagel Castle. This is a full time, fixed term role for 12 months to provide maternity cover in the 25/26 season. No history background? No problem. What is important to us is a passion for people and excellent customer service. We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
Tintagel welcomes over 250,000 visitors a year. Leading a team of 80 staff and volunteers you will run the day-to-day operations of the site. A confident inspirational leader, you will be coaching and motivating the team to hit targets in membership, food and beverage and retail. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.
We are looking for someone with solid operational experience, preferably gained at a visitor attraction, who can bring their experience of providing excellent customer service and strong team management skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a talented communicator, having strong interpersonal skills with both visitors and colleagues.
Your working pattern will be a variable 5 day week including weekends and bank holidays on rotation. More details will be given at interview.
Benefits include:
- Comprehensive training
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Apprenticeship opportunities
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to 10%
Find out more about us and what we do: You can also meet some of our people and hear about why they enjoy working with us:
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Georgia Butters, Head of HIstoric Properties Cornwall and Devon, on georgia.butters@english-heritage.org.uk. No agencies please.
Interviews will take place on 20th March with the successful applicant taking up post by the end of April.