Robert Half Office Team are working with a Hospitality Business based in London to recruit a Customer Service Manager based in Covent Garden. Our client is looking to recruit an immediate, interim Customer Service Manager / Contact Centre Manager for the seasonal project. In this role you will be responsible for the following duties: Responsible for shaping, executing and overseeing the company's Digital Customer Contact channels Experience with Customer service function on live consumer events and confidence in utilising platforms is important Familiarity with digital ticketing systems is advantageous Profile: You will need proven success in leading contact centre teams, reporting into stakeholders and demonstrating a track record of achievement Extensive experience in contact centre leadership and meeting KPI's Proven ability to coach, lead and motivate teams to deliver exceptional results Demonstrate a capability to implement and drive change initiatives Knowledge of key customer experience metrics Highly developed communication skills, both verbally and in writing Capable of working under pressure Display a passion for customer experience and collaborate seamlessly within a team Thrive in roles with accountability and responsibility Client: Hospitality business looking for someone to be in the office 5 days per week. Starting ASAP, for the seasonal period. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself