Job summary We have an exciting opportunity to work in a busy team in the Ipswich CMHT. We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service. We provide Reception and administrative support to the Ipswich CMHT clinical teams including answering calls; sending letters; and keeping Lorenzo up-to-date, so good computer, keyboard and communication skills are essential to the role. As a team we share and uphold the organisation's values in all that we do. If you share our values and feel that you can contribute to our busy team and service we provide, regardless of your previous experience or educational background, we would welcome your application. Main duties of the job To provide reception and switchboard service to the Community Mental Health Team. To provide administrative, typing and data support to the teams as directed by the ClinicalTeam Leader / Senior Clinical Team Administrator. About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about. Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. Date posted 06 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per annum Contract Permanent Working pattern Part-time Reference number 246-ESU6999875 Job locations Mariner House 43 Handford Road IPSWICH IP1 2GA Job description Job responsibilities Log visitors in and out of building, allocating ID badges as appropriate. Sort and distribute incoming and outgoing mail. Ensure staff location system is up to date and supporting the Lone Working Policy and protocols. Receive and process information from teams including typing, photocopying and scanning documents. Maintain room booking systems. Maintain filing systems as per Trust Policy and Procedures.Provide flexible support and cover across the Locality Teams / CMHTs as indicated by service need and under direction of Clinical Team Leader or Senior Clinical Team Administrator or their deputy. Attend meetings as required and appropriate to the role and taking minutes. Undertake any other appropriate tasks as requested by the Clinical Team Leader or Senior Clinical Team Administrator to meet the needs of the service. Job description Job responsibilities Log visitors in and out of building, allocating ID badges as appropriate. Sort and distribute incoming and outgoing mail. Ensure staff location system is up to date and supporting the Lone Working Policy and protocols. Receive and process information from teams including typing, photocopying and scanning documents. Maintain room booking systems. Maintain filing systems as per Trust Policy and Procedures.Provide flexible support and cover across the Locality Teams / CMHTs as indicated by service need and under direction of Clinical Team Leader or Senior Clinical Team Administrator or their deputy. Attend meetings as required and appropriate to the role and taking minutes. Undertake any other appropriate tasks as requested by the Clinical Team Leader or Senior Clinical Team Administrator to meet the needs of the service. Person Specification Qualifications Essential NVQ 2 Customer Service or equivalent qualification / experience Desirable Knowledge of Trust's electronic records Experience Essential Use of ICT applications / packages Experience of working in a busy reception / office environment Dealing efficiently and politely with both internal and external customers Desirable Data inputting / similar work Skills Essential Effective and articulate communicator Organised, able to prioritise Desirable Keyboard / typing qualification Knowledge Essential Microsoft packages Desirable Knowledge of Clinical and Patient Administration Systems Person Specification Qualifications Essential NVQ 2 Customer Service or equivalent qualification / experience Desirable Knowledge of Trust's electronic records Experience Essential Use of ICT applications / packages Experience of working in a busy reception / office environment Dealing efficiently and politely with both internal and external customers Desirable Data inputting / similar work Skills Essential Effective and articulate communicator Organised, able to prioritise Desirable Keyboard / typing qualification Knowledge Essential Microsoft packages Desirable Knowledge of Clinical and Patient Administration Systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk & Suffolk Foundation NHS Trust Address Mariner House 43 Handford Road IPSWICH IP1 2GA Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)