We are looking for people to work as part of a highly skilled and passionate team delivering a Stop Smoking Service, operating across Sandwell to support local residents to quit smoking through a 3-tiered approach service.
The role is ideally suited to people with strong communication skills, who enjoy working with clients to support them to make improvements to their health.
We support clients to give up smoking through delivering tailored stop smoking support, including carrying out initial assessments and interventions using proven behaviour change techniques in line with national guidelines.
You will have a wide caseload and will need to be able to prioritise multiple clients' needs via multiple channels including in community settings, workplaces, and virtually using digital media.
You will be leading a team to deliver excellent client experience. You will be able to use your interpersonal and influencing skills to get results as part of a high-performing team used to working towards KPIs as agreed individual and team outcomes.
You will be providing leadership to ensure the team is able to deliver against agreed outcomes.
You will also be responsible for your own caseload of clients.
You will support the service lead in any team performance reporting and lead the team to deliver a quality service.
You MUST be able to drive and have access to a car.
Hybrid setting & will work from home, out in the community, and in the office based on the service's needs.
Main Duties of the Job
1. Contribute to the assessment of clients for suitability for the service and eligibility for the right tier of support.
2. Carry out CO testing using equipment provided.
3. Assess nicotine dependence and readiness to quit using the Fagerstrom test.
4. Support the client in making the best decision on pharmacotherapy - Nicotine Replacement Therapy (NRT) products.
5. Provide NRT via a voucher scheme/direct supply.
6. Ensure appropriate records are kept for all contacts with the service via the service CRM.
7. Follow up and support clients to 4 week and 12-week quits.
8. Support clients who fail in their attempt to re-engage with the service and make subsequent attempts.
9. Seek out opportunities to develop and implement stop smoking services in a range of health and community settings.
10. Complete all service paperwork in a timely manner in line with agreed protocols.
11. As part of a team, deliver person-centred care whilst meeting the service standards and objectives.
12. As part of the leadership team, you will support the Service Lead to ensure quality service delivery and development in line with the service specification.
13. Leadership and mentoring team members ensuring all work is in line with the mission and values of the organisation.
14. Understanding ICE procedures e.g. safeguarding, Disciplinary procedure, capability procedure, annual leave etc.
15. Managing employee relations such as absence or performance-related challenges.
16. Giving regular feedback to your team and identifying any training requirements.
About Us
ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy, and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.
Job Responsibilities
This is a Full-time role. Core hours are Monday to Friday 08:30 am to 5 pm. Flexible hours are required to meet the needs of the service including evening/weekend work in agreement with the service lead.
Essential Existing Skills/Experience
* You will live in the Devon area.
* Understanding of behaviour change techniques.
* NVQ level 3 or equivalent in health-related studies OR substantial.
* Successful experience of delivering stop smoking interventions in a range of settings.
* Smoking Cessation Training Level 2 delivered by an NHS Stop Smoking Service or the National Centre for Smoking Cessation and Training (or to undertake within 1 month of starting in post).
* As this post is community-based, post holders will need to be able to independently travel with own car to be available to drive across the Devon area.
* IT literate and able to confidently use online methods of communication. You will also need to have a good eye for detail, and you will be accurate with data input and reporting.
* Customer facing experience ideally in a health setting or service.
* Experience of using databases or digital systems to record data.
All posts will be subject to enhanced DBS clearance. Only those shortlisted will be contacted.
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