Company descriptionLocation: Cardiff – Hybrid –Three Days In Office nEmployment Type: Full-Time/ Permanent nSalary: Up-to £45,000 and Up-to 10% BonusnHours: Monday-FridaynAA SummarynThink the AA is just about roadside assistance? Think again! nAs one of the UK\\\'s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we\\\'ve got you covered. Our mission is to keep Britain moving, and we\\\'re looking for dedicated individuals to join our team. Ready to join us?n #LI-EJ1 #LI-HybridThis is the jobThe Operational Performance Analyst will assist the Head of Operational Performance by analysing management information (MI) from various sources to offer a comprehensive view of operational performance for AA Driving School. This role includes monitoring operational targets to ensure consistent delivery of business outcomes, supporting continuous improvement initiatives, and fostering strong relationships with key operational leaders. Additionally, the analyst will help oversee risk management and ensure compliance with the Risk Management Framework Policy.What will I be doing?nSupport the analysis of MI from various sources to fully understand the complete picture of operational performance for AADS.nConduct pricing analysis and help maintain robust pricing models to facilitate the delivery of high-quality product margin analyses within driving school products (training and franchise).nAssist in monitoring agreed operational targets to ensure they consistently deliver required business outcomes.nIdentify opportunities for continuous improvement in operational approaches and support the execution of plans to enhance customer and colleague experiences.nHelp build and develop close working relationships with key operational leaders, providing high levels of support and challenge.nEnsure a two-way feedback process between all teams delivering the customer and colleague experience, including regular engagement sessions, call listening, and communication.nAssist in overseeing AADS\\\' risk management, ensuring compliance with the Risk Management Framework Policy.nWhat do I need?nProven experience in operational performance analysis ideally in automotive, financial services or insurancenStrong analytical skills with the ability to interpret complex data setsnUnderstanding of financial modelling and forecasting techniques.nProficiency in data analysis tools such as Excel, SQL, and BI software (e.g., Tableau, Power BI)nExcellent problem-solving abilities and attention to detailnStrong communication skills, both written and verbal, to effectively present findings and recommendationsnAbility to work collaboratively in a team environment and manage multiple stakeholdersnExperience with process improvement methodologiesnKnowledge of industry regulations and compliance standards, particularly within a cooperative FCA regulated environmentnUnderstanding of the unique challenges and requirements of working in a regulated financial environmentnProactive mindset with the ability to work independently and manage time effectivelynAdditional informationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:n nn25 days annual leave plus bank holidays + holiday buying schemenWorksave pension scheme with up to 7% employer contributionnFree AA breakdown membership from Day 1 plus 50% discount for family and friendsnDiscounts on AA products including car and home insurancenEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and morenCompany funded life assurancenDiverse learning and development opportunities to support you to progress in your careernDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familynnPlus, so much more!nWe’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.nWe may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.n