As an organisation which strives to deliver an exceptional customer experience, robust Operational Delivery (OpDel), leadership and management skills, underpin our ways of working. While Op Del experience is necessary, the ability to build and maintain effective working relations with our stakeholders and the confidence to make timely decisions is essential, DBS is an organisation which is modernising – automation and digitisation of our services is transforming the way we deliver our services and support our customers; so, the confidence and ability to support business change is also key.