Location: Welwyn Garden CityWorking Hours: Monday - Friday, 9 AM - 5 PM Hybrid Working: 3 days in the office, 2 days from home
Are you passionate about travel and the outdoors? Do you have a keen eye for detail and experience in the travel industry? If so, we have the perfect opportunity for you!
About the Role: Our client, a leading holiday company offering group tours worldwide, is looking for a dedicated Flights & Travel Operations Coordinator to join their small and friendly Flights and Operations team. This role is crucial in ensuring tours are meticulously planned and organised, delivering exceptional customer service.
Key Responsibilities:
* Manage flight bookings, including ticketing and handling client requests for extras such as ad-hoc seats, group bookings, domestic add-ons, and upgrades.
* Issue variable airline fares, reissues, and refunds.
* Handle schedule changes by liaising with suppliers and clients.
* Produce accurate travel documents and flight manifests within strict deadlines.
* Communicate effectively with clients across all channels.
* Assist in producing reports, documentation, and statistics for suppliers, leaders, and airport representatives.
* Occasional support the Duty Officer out of office hours
Skills and Experience:
1. Experienc...