Executive Relationship Manager
Wallington, Surrey (Parking on site)
Salary: £40,000 (With £5k bonus paid across five years) + Bonus + Benefits
Reed Epsom are supporting our client who is a forward-thinking utilities consultancy, with 50 years’ experience of helping business clients take effective control of their energy, water and waste – lowering their bills, saving them time and contributing to a more sustainable future.
The successful Executive Relationship Manager will be the face of the business, responsible for managing a portfolio of new and existing client accounts. You will support and oversee end-to-end delivery for the contract, setting up and arranging overall strategy, reducing energy usage against pre-set targets and identifying opportunities to upsell. You will be expected to keep up to date with energy industry legislation and market data and attend client meetings.
Key Responsibilities:
1. Maintain and develop new and existing client relationships, optimising quality of service and customer satisfaction
2. Creation of energy tenders and management of the overall process
3. Manage product/service mix, pricing and margins according to agreed commercial targets
4. Monitor and receive information on market activities and provide relevant reports and information to clients
5. Communicate and negotiate with suppliers to ensure sustainable relationships through positive tender responses
6. Business development including contract renewals, selling of additional services, bringing in new sales leads, responding to and following up on sales enquiries
7. Line management of an Account Manager and Energy Auditor
Skills and Experience Required:
Essential:
1. Experience in client account management
2. Knowledge of the energy supply market with specific experience of leading the delivery of utilities services
3. Strong stakeholder management skills with the ability to engage effectively with stakeholders at all levels
4. Excellent communication skills, both verbal and written
5. Strong sales and negotiation skills to upsell and introduce new services and packages to existing clients
6. Commercially astute
7. Able to resolve queries and disputes with clients and suppliers
8. Experienced leader with the ability to delegate and manage across systems and departments
9. Excellent presentation and interpersonal skills with good attention to detail
Desirable:
1. Knowledge of Salesforce
2. Full UK driving licence
3. Previous experience working with energy suppliers
4. Experience of working with multi-site accounts or in the public-sector space
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