Location: London (hybrid working 2-3 office days per week)
Employment Type: Permanent, full time
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Product Designer means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
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This is the job
Are you a passionate and experienced product designer looking to make a significant impact?
We are seeking a Senior Product Designer to join our dynamic team. In this role, you will take ownership of product, user experience, and interface design for our services and ecommerce journeys. You will collaborate with designers, content editors, product owners, and developers to deliver an outstanding customer experience across all channels.
Please ensure as part of your application, you include a copy of your latest portfolio.
What will I be doing?
* Lead the design of new features and optimise existing experiences to boost engagement and conversion rates.
* Validate designs with actionable data and contribute to evolving style guides and the design system.
* Present designs and explain rationale to senior stakeholders, ensuring alignment across the team and wider business.
* Collaborate with developers, content editors, and the research lead to deliver the best customer experience.
* Host and facilitate workshops to solve complex problems and build long-term strategic relationships with stakeholders.
* Advocate for user needs, utilising data and customer feedback to guide design decisions and stay ahead of digital trends.
What do I need?
* Proven success in designing for responsive web and apps, within a similar UX/UI design role.
* Native Mobile app experience across both iOS and Android
* Demonstrable experience in problem definition, facilitating product discovery, and working in agile/scrum environments.
* Expertise in using tools such as Figma, Zeplin, AxureRP, and collaboration tools like Miro, with the ability to build prototypes to low or high fidelity.
* Strong knowledge of lean approaches, working closely with optimisation specialists and data analysts to drive evidence-based decision making.
* Comfortable using data and customer feedback to guide design decisions, and experience in testing concepts and designs.
* Excellent communication skills, capable of working at speed and under pressure, and a resilient self-starter who reflects and exhibits our Brand Values – Courtesy, Care, Expertise, Dynamism, and Collaboration.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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