IT Support Team Lead - Birmingham
Hybrid working
Salary upto £50,000
EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively.
In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and, where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management.
Key skills,
* Previous EUC experience
* Previous experience in an onsite 2nd line engineering role.
* Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems.
* Proficiency in accessing and configuring firmware/BIOS to meet organizational standards.
* Familiarity with operating systems, including installa...