About the Role
We are seeking an experienced and dedicated Administrator to join our team at our brand new care home in Stourbridge. As a key member of our management team, you will provide essential support to the General Manager, ensuring the efficient running of the home.
Key Responsibilities
* Manage customer experience elements, including enquiries and showrounds, to promote a warm and welcoming environment for residents, staff, and visitors.
* Drive occupancy and reputation of the care home as part of a community engagement team.
* Support resident and family feedback with a focus on customer care.
* Assist with recruitment, completing employment new starter checks and arranging inductions.
* Prepare payroll for home-based staff and provide advice and guidance on HR queries.
* Ensure personal files are stored securely and attend meetings to produce accurate notes and minutes.
* Manage rotas, safe contents, petty cash, and resident fund accounts.
* Update staff records with ad-hoc training, supervisions, and appraisals.
Requirements
* Experience in a customer-facing role.
* Previous involvement in HR administration and recruitment.
* High level of attention to detail and ability to prioritise.
* Proficient user of Microsoft, specifically Word, Excel, and Outlook.
What We Offer
* Rewarding Excellence bonus.
* Unlimited access to our refer-a-friend scheme.
* Access to retail and leisure discounts.
* Free access to medical specialists and counselling services.
* Tax code review service.
* Option to join our monthly staff lottery.