Due to growth, an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims solutions and support to a team of Surveyors and a Claims Management Team.
Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include:
* Communicating with customers, contractors, and insurer clients over the telephone, email, and in writing.
* Managing third-party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage.
* Updating and creating building repair scopes using in-house schedule of rates.
* Negotiating cash settlements for repairs with policyholders.
* Managing panel contractors, controlling repair schedules and costs.
* Settling claims under delegated authority.
Minimum Requirements:
* Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor.
* Demonstrate great communication and organization skills.
* Ability to demonstrate a high standard of customer service.
* Computer literate, with excellent verbal and written communication skills.
* Ability to thrive in a fast-paced target-driven environment.
* Positive attitude and be a flexible, self-motivated team player.
* Attention to detail and ability to assess and resolve problems and find solutions.
Salary & Benefits:
* Up to £30k per annum.
* 25 days holiday plus an excellent benefits package.
* Company bonus scheme, training, and career advancement.
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