Due to a retirement, we have an exciting opportunity for a qualified Health or Social Care professional (registered with a UK regulatory body e.g. NMC, HCPC, Social Work England) to join our Health, Wellbeing & Rehabilitation service.
The dedicated multidisciplinary team provides support to patients with palliative and rehabilitative needs. Services are offered either within the community, as an outpatient or by attending group sessions within the Day Services unit. Groups include Living with Dementia, Breathlessness, Fatigue Management, Exercise sessions, creative therapies, peer support, specialist palliative sessions. Complementary Therapy treatments are also available for patients and their carers.
This role requires you to have strong leadership skills, a creative mind, be able to think outside the box and deliver holistic care to patients, carers and bereaved service users. You will be an ambassador for the Hospice and network with different community groups to promote Hospice services and collaborate on new initiatives.
There are a lot of benefits working for the Hospice, not only will you be joining teampendleside but you will be part of a really supportive team who focus on supporting our service users to live well.
You can attend one of our Informal Visits on Tuesday 22nd April 3pm and Wednesday 30th April 2pm by contacting our Clinical Services Manager.
Please use the link in Supported Links for the Recruitment Pack for more detail.
Main duties of the job
To be an inspirational leader and ambassador who clearly expresses the hospice vision, values and service quality at all times internally and with external stakeholders.
To ensure high quality, evidence based holistic palliative care is delivered to the patients and their families with care, compassion and dignity.
Manage each department's delivery of holistic care and associated activities in line with appropriate standards and guidelines.
To ensure that services and outcomes are monitored and delivered safely and efficiently by a well-trained workforce.
To contribute towards service development across the organisation.
Monitor Mandatory training, appraisal and supervision (1-2-1) completion rates to ensure compliance at all times.
Safeguarding Lead for Children.
Manage the responsiveness and patient throughput of each service (Day Therapy, Rehabilitation, Psychotherapy, Complementary Therapy, Family Support), maximising appointment/group availability to facilitate equitable access to services.
About us
Pendleside Hospice was founded as a charity in 1988 and is one of the principal providers of palliative and end of life care services to adults in Burnley and Pendle. Pendleside is widely known throughout the area of Burnley and Pendle and is held in deep affection by the local community. It is truly a privilege to work here.
All our care is free of charge to the patients and their families/carers but, of course, it isn't free to provide and most of it is funded through the generosity of the local community in which we serve. It costs over £6 million to run Pendleside Hospice of which over £5 million needs to be raised through voluntary donations.
Pendleside is a great environment to work in, the staff are all supportive of each other. Pendleside currently has 140 employees across the organisation. We have approximately 600 volunteers to help and support in delivering all services. Volunteers are an integral part of the Hospice Team with over 600 active volunteers, each one playing an invaluable role within either the Hospice and/or our local community.
There are many benefits to working at Pendleside including free parking, meals and drinks and becoming a member of a Healthcare Scheme.
Job responsibilities
REPORTS TO: Clinical Services Manager
ACCOUNTABLE TO: Clinical Services Manager
MAIN RESPONSIBILITIES:
To be an inspirational leader and ambassador who clearly expresses the hospice vision, values and service quality at all times internally and with external stakeholders.
To have overall responsibility for the management, leadership and co-ordination of the Health, Wellbeing and Rehabilitation (HWR) service including Family Support.
Safeguarding Lead for Children.
To ensure high quality, evidence based holistic palliative care is delivered to the patients and their families with care, compassion and dignity.
To ensure that services and outcomes are monitored and delivered safely and efficiently by a well-trained workforce.
To contribute towards service development across the organisation.
CORE TASKS
Care Delivery
Manage each department's delivery of holistic care and associated activities in line with appropriate standards and guidelines.
Oversee, plan and conduct effective and responsive holistic assessments for all patients referred to the services, ensuring appropriate care and action plans based on their needs are clearly recorded and documented.
Ensure medicines are managed in accordance with all internal policies, procedures and standard operating procedures and the Misuse of Drugs Act 1971 and the Controlled Drugs (Supervision and Management and Use) Regulations 2013.
Promote evidenced based practice in order to maximise the patients' quality of life.
Ensure the efficient and effective implementation of handovers, referrals meetings and weekly Multi-Disciplinary Team meetings.
Facilitate patients to receive the Right Care at the Right Time in the Right Place including Advance Care Planning (ACP) and Advance Clinical Management Planning (ACMP).
To develop the service to become a community hub, integrated within the community and impacting on the social/public health concerns within Burnley & Pendle.
Manage the responsiveness and patient throughput of each service (Day Therapy, Rehabilitation, Psychotherapy, Complementary Therapy, Family Support), maximising appointment/group availability to facilitate equitable access to services.
To ensure that patient electronic records and documentation is completed accurately and fully in line with the professional guidance (e.g. NMC/HCPC/Social Work England) on documentation and Hospice policy.
Management and Leadership
To plan, co-ordinate, direct and manage HWR teams (employees and volunteers) and resources so that the Hospice's strategic vision and operational objectives for the delivery of specialist palliative care to patients and their families are achieved.
Work closely with the Hospice Senior Management Team (SMT) and all relevant professionals in ensuring that their team of staff and volunteers deliver high levels of service and care at all times.
Contribute to the ongoing development of operational policies, procedures and clinical guidelines ensuring their implementation, review and monitoring.
To foster and maintain effective communication within HWR and teams across all departments of the Hospice and external stakeholders.
To ensure service sustainability through facilitating integrated team working across all departments.
Empower staff within the HWR teams to lead on projects and evidence-based innovation, acting as an expert resource and role model.
Review key performance measures, activity and outcomes for both departments, in collaboration with the SMT, and use the information to support service improvement and activity monitoring.
Accept accountability for own actions and areas of responsibility.
Involve others in decision making and empower where possible.
To ensure effective implementation of HR procedures including staff recruitment and selection, management of sickness/absence and performance management in accordance with Hospice policies, procedures and employee guide.
To act as a Hospice ambassador promoting the work the Hospice does and identifying PR opportunities for promoting Hospice services, including being involved in fundraising activities.
To provide out of hours management on call cover (approx. 1 week in 5).
Communication Skills
Foster good working relationships and effectively communicate with members of the multidisciplinary team, users of the service and other healthcare professionals working externally.
Act as a resource of knowledge for Hospice staff and external agencies.
Communicate information to distressed and/or bereaved people in a sensitive manner.
Manage situations where people are distressed or angry in an effective, safe manner.
Have excellent telephone communication skills, taking calls from patients, carers and Professionals in the community managing their concerns effectively and sensitively.
Manage complaints in a sensitive manner ensuring that the Hospice policy and procedure is adhered to.
Ensure accurate and contemporaneous documentation of patient care both personally and by other members of staff inputting into the patient electronic system.
Identify methods to improve communication both within the Hospice and in dealings with external agencies, reporting these promptly.
Advocate for patients and other service users ensuring their views are known to the team including in the case of advance care planning and occasions where offered care is declined.
Be able to communicate effectively with people exhibiting challenging behaviours, ensuring they are respected but expectations are made as clear as possible.
Work in accordance with Hospice policies to ensure that confidentiality is maintained at all times.
Personal and People Development
As Children's Safeguarding Lead, ensure appropriate training (Level 3) is maintained.
Accept responsibility to maintain and update own skills to facilitate the delivery of high quality specialist palliative care.
Ensure staff members (employees and volunteers) attend mandatory training and competency assessments are undertaken as required.
Monitor Mandatory training, appraisal and supervision (1-2-1) completion rates to ensure compliance at all times.
Promote the value of active participation in annual appraisal, probationary reviews, planning, and personal development ensuring all staff members take part.
Share knowledge and experience with other staff to improve and enhance patients care. Encourage other staff to share good practice and knowledge.
Identify poor practice/attitudes and take a proactive approach to resolution.
Ensure that professional requirements for clinical revalidation are fulfilled both personally and by other registered Health & Social care professionals within the teams e.g. HCPC, NMC, Social Work England.
Oversee the placement of students within HWR teams, ensuring that they are correctly mentored and evaluated.
Quality and Service Improvement
Ensure the effective outcome monitoring of service provision to maximise quality and effectiveness of patient care.
Encourage and oversee prompt reporting of adverse incidents, accidents, near misses, and errors.
Oversee, and contribute as necessary, to the investigation of incidents, accidents, near miss reports.
Oversee, and lead as necessary, the completion of Root Cause Analysis, safeguarding alerts, CQC notifications.
Oversee the HWR input to the Hospice audit programme.
Maintain a working knowledge of safeguarding (children and adults) to support staff in this regard, ensuring that any safeguarding incidents are appropriately dealt with and reported on.
Ensure that all relevant information is cascaded to team members e.g. MHRA alerts, patient satisfaction, learning outcomes from incidents, outcomes from meetings.
Ensure medicines and medical equipment are managed in accordance with Hospice policies, procedures, protocols and the national guidance.
Work with the PR& Marketing Manager and Clinical Services Manager to identify individual patient stories that can be used in connection with publicity for the Hospice.
Health, Safety and Security
Ensure the completion of risk assessments and implementation of appropriate actions as necessary.
Ensure new risks identified are added to the organisational risk register.
Lead on the implementation of safeguarding policies, the Mental Capacity Act and Deprivation of Liberty Safeguards within the HWR teams.
Ensure that the off-duty rota meets the requirements of the HWR teams and organisational requirements for safe staffing.
Governance
Ensure the effective utilisation of the Hospice's electronic patient record system, promoting the use of information technology for recording patient information, communication and information sharing; implementing procedural change as necessary.
Ensure that Hospice policies, procedures and standards are adhered to at all times with particular regard to those concerning confidentiality, information governance, health and safety, prevention and control infection and medicines management.
Ensure that the HWR teams are compliant with the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
This document is intended to convey an outline of the post and the post-holder's responsibilities. You may be asked to carry out other duties relevant to your job role.
Person Specification
* To have an understanding of, and an ability to promote and implement equal opportunities.
* To lead on the commitment of individualised care and non-discriminatory practice.
* Evidence of ability to work independently and as part of a team.
* Ability to relate positively to peers and members of the MDT.
* Demonstrate an understanding of confidentiality.
* Positive attitude to change and flexible work practices.
* Ability to motivate others and manage change.
* Good health and attendance record.
* Ability to move and handle people & equipment.
Qualifications
* Qualified Health or Social Care professional and registered with a UK regulatory professional body e.g. HCPC, NMC, Social Work England.
* Degree or equivalent.
* Evidence of CPD.
* Managing a professionally similar service.
Experience
* Minimum of 5 years post registration.
* Experience of working with those who have a life limiting condition.
* Leading a team in a first-line management position.
* Have an in-depth knowledge and understanding of the CQC registered service requirements and how this is applied in a hospice care environment.
* Experience of undertaking staff appraisals.
* Mentoring and supporting students Leadership / people management.
* Ability to participate in collective decision-making and responsibility.
* Understanding and sensitivity to the needs of people with a life-limiting illness.
* Liaison with other agencies and professionals.
* Good communication and organisational skills.
* Full UK Driving Licence & own transport with business insurance.
* Managing a professionally similar service.
* Experience of working across organisational boundaries.
* Experience of working with patient electronic records.
* Ability to manage delegated budget responsibility.
* Audit.
Circumstances
* Work across all hospice areas as service needs dictate.
* To participate in the on-call management rota (approx. 1 week in 5).
* Work shifts over 7 days; the majority of shifts are required Monday to Friday but occasional weekend work or evening work will be required and rotated between team members.
* Work across all hospice areas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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