Credit Controller
£30k per annum
Monday - Friday / General Office Hours
St Asaph
Our client based in St Asaph is currently recruiting a Credit Controller on a permanent basis. Working within a small, dedicated finance team, this role reports to the Finance Manager and will provide support through liaison with the Contact Centre and Franchise Partners. The purpose of the role is to reduce DSO, collect aged debts, resolve queries, and improve the overall debt collection position across the business.
Performance Objectives
1. Take control of all matters concerning the timely collection of the Company's trade receivables.
2. Ensure that customer accounts are reconciled, and franchise partners receive a monthly statement of account.
3. Ensure that all invoices are raised in a timely manner and in accordance with deadlines.
4. Recommend Credit Notes where errors have been made in billing and follow this through to ensure they are raised in a timely manner and allocated correctly to invoices.
5. Ensure that all customer receipts are entered onto the customer accounts accurately and in a timely manner. This includes all BACS, card, cheque and DD receipts.
6. Establish methods to ensure the DSO is reduced and improved across both customer and franchise partner billing.
7. Actively manage debtor balances within specific groups, whilst keeping finance systems up to date at all times.
8. Issue customer debt statements and debt reminders.
9. Develop the procedures for credit control and other departments impacting credit control to form a seamless process.
10. Reconcile debtor accounts with our franchise partners, putting into place agreements for settlement and following this up.
11. Liaise with external debt chase specialists when required.
12. Liaise with the Contact Centre providing them with accurate statements and information so that they can resolve customer queries around payment and recover overdue monies.
13. Control placing overdue accounts on hold and the subsequent activities to collect outstanding monies.
14. Perform regular reviews of customer accounts on hold.
15. Responsible for resolving all relevant customer account queries in a timely manner.
Person Specification
1. High level of experience in the use of Excel.
2. Good communication skills.
3. Ability to collaborate with other departments within the business.
4. A minimum of 2 years' experience handling credit control.
5. Able to confidently discuss overdue accounts with other teams and directly with customers who may have overdue accounts.
6. Sound knowledge of Financial Force accounting system or other SalesForce platform-based accounting systems.
7. Qualification in AAT is desirable but not essential.
8. Qualification in Credit Control is highly desirable but may not be essential depending on experience.
9. Ability to work to timelines and deadlines without compromising accuracy.
Benefits
1. 22 days annual leave plus bank holidays (increasing by 1 day each year of service until 26 days).
2. Medical cash plan.
3. Employee discounts platform - discounts on multiple brands.
4. Cycle to work scheme.
5. Dress down Fridays.
6. Employee of the month recognition awards.
gap personnel group is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. #J-18808-Ljbffr