We're looking for friendly, driven mechanics in Chichester who enjoy helping customers and love fixing bikes even more.
About Fettle
Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first.
Cyclists using the fettle service will have access to:
* Super-Convenient, Central Locations
* Handy Pick up and Drop off Service
* Smooth, Simple Technology
* Quality Services
About The Role
As a Fettler, you will play a critical role in ensuring that our customers receive the best possible service, and that our workshops are efficient, well-managed, and always up to standard. You will be responsible for diagnosing and repairing a wide range of bicycle problems, recommending and selling appropriate parts and accessories, and maintaining accurate records of all repairs and transactions.
Key Responsibilities:
* Perform high-quality repairs and maintenance services for bicycles of all types
* Provide exceptional customer service and build strong relationships with customers
* Accurately diagnose problems and recommend appropriate repairs and parts
* Keep accurate records of all repairs and transactions
* Ensure that the workshop is clean, well-organized, and well-maintained
* Continuously improve your skills and knowledge through ongoing training and development
* Collaborate with other team members to deliver outstanding service and achieve business goals
* Support mechanics in their role whether it is spreading your knowledge or providing support with customer service queries
* Steer the ship when the workshop manager is away or unavailable
Experience
The Non-Negotiables...
* At least 3 years experience working as a Mechanic or Senior Mechanic
* A passion for cycling and fixing bikes
* Excellent with customer interaction in person, over the phone and via email
* Comfortable handling, ordering & selling stock
* Very well versed in using technology in the workshop on a daily basis
* A problem solving mindset with a resilient & determined nature
* A willingness to share knowledge and help others progress
* A can-do attitude for working in different seasons & environments
* Experience navigating multiple B2B’s to find the right part for the right bike
* Eligibility to work in the UK
We would love it if you have...
* Experience riding a cargo bike
* Cytech or equivalent qualifications
Salary
£27-31k plus £1k in benefits plus bonus depending on workshop performance. Full and part-time available.
Benefits
As a fettler, you’ll get:
* 28 days annual leave per year, and an extra day off for your birthday and an extra 3 days leave around Christmas. Rising after 2 years service
* Lunch for the team is on us every fortnight
* Generous discounts to all major retailers
* Free eyecare
* Free annual car MOT
* Life insurance
* Training opportunities in bike repair and new bike technology, so that you can keep up to speed with exciting developments in the bike world
* Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price
* Opportunity to progress within our fast growing network of repair shops
Interview Process
We have created an interview process that is quick and easy, helping us to get to know you and vice versa. Once you’ve applied, you can expect us to arrange a quick phone call with you if we feel you have the right profile. Next, we will ask you to come into one of our workshops to meet the team and show us what you can do! If all goes well, you can expect an offer very shortly after.
To Apply
If the role and company we’ve described in this advert sounds like a bit of you, then we’d love to hear from you! To apply, please email with your CV and a cover letter that answers these 3 questions:
* What makes you the right person for this opportunity?
* What is the most challenging repair you have carried out and why was it challenging?
* Given a blank canvas, what changes would you like to make to the bicycle repair industry?
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