Who You Are Possess in-depth administrative experience with data entry and retrieval capabilities, and a clear understanding of children's services operations. Demonstrate strong interpersonal skills to manage a wide range of interactions, especially in reception settings and over the phone. Have comprehensive knowledge of quality customer care, diversity principles, and confidentiality importance. Capable of prioritizing and organizing workloads effectively in a dynamic environment, coupled with literacy and numerical skills for detailed report generation. Able to creatively resolve problems, maintain administrative systems, and adapt to changing priorities and deadlines. Firm understanding of Health and Safety issues within an office environment, including fire safety and first aid knowledge. Previous experience with data cleansing, statistical information creation, and advanced IT skills to operate children’s recording systems and MS Office tools. Confident to work independently, proactively, and flexibly according to the council's policies and principles. What the Job Involves Provide effective administrative support across the children’s services division, especially as the front-line reception desk officer delivering high-quality customer care. Handle reception services, directing visitors and callers appropriately while managing challenging behaviors with sensitivity and professionalism. Update and maintain complex information systems, ensuring all records are accurate for statutory returns and compliance with the Data Protection Act. Produce and deliver information reports, support financial tasks, and manage document scanning/upload for practitioners and managers. Facilitate meetings, manage archives, and professionally address communications via phone, emails, and other correspondences. Manage the comprehensive induction and support for new staff, ensuring smooth operational continuity. Support practitioners with administrative processes, including DBS checks management, equipment issues, and dealing with emergency health and safety protocols. Act autonomously within Council procedures to resolve issues promptly, promoting equality and inclusion throughout all service areas. The role limits hybrid work options, requiring on-site presence Monday to Friday, emphasizing full-time dedication to service excellence. Work closely with a diverse range of external service providers and public members, embodying the Council’s strategic priorities and values in service delivery.