Counter Assistant– Join Our Growing Team!
We are currently seeking a Counter Assistant to assist with the day-to-day running of our busy showroom. The role will involve dealing with customer enquiries, processing sales, stock replenishment and the general upkeep of the showroom.
Location: Bells Rd, Stornoway
Hours: 40 hours Monday to Friday (plus Saturday morning rota)
Salary: £24,960 per annum
KEY RESPONSIBILITIES
1. Communicate effectively with customers, internally and externally.
2. Provide a welcoming and friendly environment for customers.
3. Resolve customer queries and complaints in a timely and appropriate manner.
4. Carry out counter sales and complete customer orders.
5. Provide support for other trade counters as required.
6. Assist with showroom security.
7. Display product ranges and equipment.
8. Where applicable, arrange PDIs (pre-delivery inspection) for equipment sold.
9. Work on electronic point of sale system.
10. Replenish showroom shelves, create daily pick-lists and retain high shop-keeping standards.
SKILLS AND EXPERIENCE
1. Must have experience of dealing directly with customers and being able to advise on a range of products.
2. Good numeracy and literacy skills.
3. Anticipate and appreciate customer needs, build relationships to help negotiate future sales and promote customer account uptake.
4. Capable of working independently and making successful decisions contributing to sales.
BENEFITS
1. Accredited Living Wage Employer
2. Pension Scheme
3. Death in Service Scheme
4. Staff uniforms
5. Cycle to work scheme
6. Discretionary annual bonus, based on company performance
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