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Field Service Management Jeopardy Coordinator
View more categories View less categories Sector Sales and Business Development Role Assistant Contract Type Permanent Hours Full Time
The Field Force Jeopardy Coordinator is an essential role in the day to day proactive and reactive management of FEO tasks. They are an enabler for the successful delivery of field activities and FEO OKR's via jeopardy management and on the day co-ordination. Working closely with Field Force Optimisation Specialist, the Jeopardy Co-Ordinator will assist in transforming our future ways of working by putting the customer first.
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;
* Recommendation and Notification Management
* Manual Dispatching to TSE, TSI, Data Services and High Priority Tickets (CSO, MSO)
* Managing inbound field communications via the Zinier web platform
* ERS Coordination
* Creation of tickets and linking of child tickets
* Spares management
* Jeopardy managing jobs that are in flight
* Manually optimising rejected jobs
* Managing the stakeholder side of the NKE process
* Being reactive to situations like emergency leave, joint meets and high priority engineer replacements
* Management of streetworks activities including liaising with local authorities
The other stuff we are looking for
We'd also love you to bring;
* Ability to manage your own workload and identify opportunities
* Flexible agile working approach to support business rollouts and activities
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include an interview via MS Teams.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
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