We are currently looking to recruit a highly-motivated, proactive Workshop Coordinator to join our Service Team. The role will be Monday – Friday, 40 hours per week starting 7:45am – 4:15pm.
This role will be responsible for controlling stock within the workshop and effectively maintaining our after-sales support function for the business. Please be aware that as this is a warehouse-based role, it will require manual lifting and the use of pallet trucks with the possibility of training on PPT. A basic knowledge of electrical rework would be advantageous.
If you are looking for a role which offers progression opportunities, we can offer in-house training and a progression route into our engineering teams.
Key Accountabilities
* Creating service calls
* Preparing pallets for rework
* Processing reworks for UK & EU markets
* Processing products to send back to our suppliers
* Controlling and processing dispatches for completed repairs
* Managing queries from other departments via email and Microsoft Teams
* Managing completed pallets to send to other parts of the business
* Stock management for spare parts within the workshop storeroom
* Booking in of spares assigned to engineers to carry out field repairs
* Managing scrap pallets and general waste
* Maintaining a clean and tidy area within the workshop and warehouse
* Adhering to the health and safety requirements of our business, ensuring a safe working environment for yourself and our colleagues
* Meeting and exceeding individual Key Performance Indicators
Capabilities, Skills and Experience Required
* Experience of working with Microsoft Office, Outlook is essential
* Good problem-solving and resolution skills with the ability to prioritise workload
* A strong attention to detail
* Basic knowledge of electrical rework would be preferred but is not essential
* A driving licence would be preferred but is not essential
* An excellent standard of written and spoken English
* Ability to work well within a team
* Willingness to manage multiple tasks at once, adhering to guidelines and deadlines
* Previous experience of working with service management software is desirable
Benefits
* Competitive base salary with an annual performance-related bonus which can be up to 3%
* 25 days holiday (prorated for part-time roles)
* Additional day off for your birthday!
* The option to earn 4 additional days holiday or a cash bonus based on your attendance.
* Heavily subsidised canteen on site serving a range of hot food and drinks
* Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen
* Huge discounts on our full range of products, with up to 60% off our own brand labels
* Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
* Ongoing training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
About Us
Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983 to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.
We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers, and problem solvers who are as determined to grow, develop, and succeed as we are.
If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.
Ready to take the next step with us? Apply today.
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