This job is with Dorchester Collection, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Position Overview To ensure that the Housekeeping team provide the highest standards of cleanliness and comfort for our guests and colleagues To act as an ambassador of the Hotel with guests, colleagues and suppliers What you'll get Complimentary nights with breakfast within Dorchester Collection 50% F&B discount at selected restaurants Team members' awards and incentives schemes Contributory pension scheme entitlement from date of commencement Life assurance cover for all team members Uniform laundered complimentarily Complimentary meals whilst on duty at our team members' restaurants Complimentary Internet at allocated computers in team areas Interest free Season Ticket Loan / Cycle to work scheme Occupational Health, including subsidised massage treatments and health clinics Complimentary Eye Test for VDU users What you'll do Responsibilities Housekeeping Operations Monitor service and performance standards to ensure consistently outstanding experience for guests following the hotel's core standards. Create a training culture within the department. Proactive cleaning management to ensure product is at its best at all times. Implementation and management of stock control processes and procedures to ensure budgets are not exceeded. Identify, implement & monitor new standards to enable service excellence Ensure all team members are enabled to deliver consistently excellent service Carry out checks on rooms and the Housekeeping team, along with offering training, and understanding of the product. Keep the team focussed allowing them to evolve within the department Have effective communication within department and deal with any issues in a professional manner Be aware of all room statuses and follow up all queries Have an understanding of all hotel services. Note any guest requests/ requirements and ensure these are actioned and followed up Proactive monitoring and planning of proactive maintenance alongside the engineering department to ensure inventory is serviceable at all time. Control all the operating costs within the department to the agreed budgets set Monitor & evaluate team performance & conduct probation reviews and PDPs Assist in recruitment and induction of new team members Participate or lead departmental & Section team meetings and/or training sessions What you'll bring Housekeeping experience in a high quality establishment People Management and leadership High Customer Service Skills Housekeeping processes & procedures Health & Safety awareness Fluent written and verbal English language MS Office, PMS system Organised Eye for detail Self Motivated LI-DNI