We are currently recruiting for a well-respected and rapidly growing business within the Housing sector with a reputation for excellence, looking for a confident, proactive Coordinator to join their small yet dynamic Customer Care team based in Norwich.
In this role, you’ll play an integral part of pulling everything together to ensure seamless after sales care during the warranty period — making sure valued customers feel heard, supported, and completely satisfied, while keeping operations running smoothly behind the scenes.
What you’ll be doing:
Handling customer enquiries (calls, emails, social media) with professionalism, warmth, and efficiency.
Coordinating inspections and repairs in line with Warranty and company standards.
Acting as the communication hub between site teams, subcontractors, and customers to ensure timely, effective resolution of issues.
Managing the system to track, update, and report on customer issues.
Supporting the team with admin tasks, reports, action logs and satisfaction calls.
What we’re looking for:
A natural rapport-builder with a genuine passion for customer service.
Resilient, decisive and cool under pressure — you’ll thrive in a fast-moving, ever-changing environment.
Exceptionally organised with an eye for detail, and able to juggle multiple priorities with ease.
A strong communicator – written and verbal – who knows how to get the right message across with tact and confidence.
A collaborative team player who can work independently but also pitch in and support colleagues in a close-knit team.
Solid admin and IT skills (MS Office is your friend).
Experience in customer service, administration or coordination in a demanding environment is a must.
A background from within Property, Housing, Construction/Maintenance or similar would be highly advantageous
What’s in it for you?
Salary in the region of £30-33k
Competitive Bonus
26 days holidays
Enhanced benefits (incl family and medical)
Early finish on a Friday
Social and community events, Charity days
Development opportunities are fully supported
Full time | Permanent – 8.30-5 Mon-Thu, 8.30-4 Fri
Apply now or contact Helen Pitcher for further information