LN19044 | Customer Services Advisor | Full time | 6 Months Temporary | Leeds | £16 – 16.60 p/hour
Client:
Castlefield are working with an organisation who make a genuine contribution in the local area as they look to recruit an enthusiastic and personable Customer Service Advisor to join their team. The position will be a temporary contract with the view of a permanent offer depending upon performance.
They are based in modern offices which are easily accessible via public transport and free onsite parking is available on site.
Duties will include:
1. To be the first point of resolution to customers
2. To have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the internal system.
3. The key purpose of this post is to resolve face to face, telephone, electronic, letter, text customer enquiries.
4. Remain confidential and professional while processing sensitive information relating to customers and clients.
5. Taking a proactive approach to customer care, ensuring high customer satisfaction.
The successful candidate will:
6. Have experience handling a high volume of inbound calls
7. Have a positive and proactive attitude
8. Strong communication skills
To apply for the position please use the link provided or contact Libby Nightingale