Can you envision yourself shaping the future of our technology and services?
Do you have what it takes to be an inspiring leader and a strategic thinker?
Join our Services Department
Softcat is a publicly listed business with 2,500 employees predominantly based across offices in the UK and Ireland and a small number internationally. Part of the success of Softcat is down to the approach taken to ensure the right technology is provided to customers with industry leading expertise and also our ability to build trust for our customers via service experience and delivery.
Success. The Softcat Way.
Softcat is a £1 billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
The Service Operations Director will play a pivotal role in the development of the Technology and Services plans to support, enable and deliver the Softcat strategy.
As Services Operation Director, you'll be responsible for:
* Working with various technical leadership colleagues to ensure excellent operational delivery and customer service.
* Acting as a services evangelist for our customers in support of our Sales team.
* Representing Softcat externally at industry events (public speaking or direct round table sessions).
* Working with our services partners to ensure performance, commercials, governance and management is considered as part of technical delivery.
* Leading circa 200 people across Implementation, Support and Managed teams.
* Working with portfolio management and service development to ensure operational delivery aligns with Technical and Services offering.
* Presenting internally and externally on service operations (performance, recognition, improvement etc.)
We'd love you to have:
* Proven track record of service operations and innovation leadership at a senior level in a large and complex distributed business.
* Fully commercial approach with first-class engagement skills at stakeholder, exec, and supplier levels – a technology innovation leader.
* Experience from a previous senior role with extensive technical people management, ideally including service transition/integration, programme management, professional services, and support and managed services teams.
* Ability to conduct research and analyze initiatives to improve customer experience.
* Experience operating as an evangelist for Softcat to our customers and the technology industry.
* Excellent experience of Service Level Management and Continual Service Improvement.
* Awareness of industry methodologies such as PRINCE2, AGILE, and ITIL.
* An understanding of customer security challenges and delivering Cyber Security Services to their requirements (SIEM, SOC, MDR).
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realize your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
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