We are looking for a 12-month fixed term Medical Receptionist to interact with patients, referrers, and funders across three branches.
* 12 month Fixed Term
* Full-time or part-time hours available
* Work across three branches
* Excellent employee benefits
* Including 5 weeks annual leave
Are you passionate about providing brilliant service and making a difference in the healthcare industry? We are seeking an energetic Medical Receptionist to be the welcoming face of three of our Christchurch branches, ensuring a seamless experience for patients, referrers, funders, and the public. This is a 12 month fixed term contract to cover a parental leave of one of our staff. We are open to discussing part-time or full-time hours for this contract.
Pacific Radiology is New Zealand’s leading radiology services provider. We are focused on providing our patients with world class imaging, reporting, and contract services within their own communities in New Zealand.
We’re proudly supported by our radiologists, whose focus is on providing world-class radiology, delivered locally.
What we are looking for:
We are looking for someone with previous customer service experience in a medical reception, office administration, or similar front-line customer contact role. We are after someone who is the right fit for our culture and professional practice standards. Ideally, you will have strong communication skills with the ability to build empathy and rapport with patients and referrers quickly.
In the role you would:
* Welcome patients and callers while determining and fulfilling their needs including arranging bookings and providing appointment information
* Coordinate the booking of any imaging appointments or lists as required
* Ensure reception and patient waiting area is properly maintained and the area is always clean and tidy
* Check patients' details and accurately input information into company systems
* Ensure patients are aware of the cost of examination and processing payments
* Liaise with clinical staff to ensure appointments run to schedule
* Facilitate any further action required to complete the patient’s visit
Skills and experience:
* Professional Experience: 2+ years in a professional administrator role and/or customer service
* Tech-Savvy: Proficient in Microsoft Office and quick to learn new computer systems
* Organisational Skills: Exceptional organisational and time management abilities
* Customer Service Excellence: Deliver outstanding customer service with exemplary interpersonal skills
What we offer:
Our employees enjoy a competitive salary with an excellent work/life balance, including 5 weeks annual leave and 5 days domestic leave per annum.
If you are interested in being considered for this 12 month fixed term contract opportunity with full-time or part-time options, please submit your CV and accompanying covering letter now.
Please note, appointment to this position will be conditional on a satisfactory Police vetting and risk assessment as per the Children’s Act 2014.
We will be reviewing applications as they are received so advertising may close earlier, do not delay and apply now!
Applications close on 9th March 2025
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