As a member of an award-winning and respected IT Support team, you will be the first point of contact for any IT queries globally, ensuring the business operates smoothly and efficiently by offering support, solutions, and advice. This is a great opportunity to support global users and get involved in exciting projects.
Your key responsibilities will include:
1. IT hardware and software support, including desk phones, phone systems, iPads, iPhones, laptop base builds, rebuilds, and managing the 3-year replacement cycle.
2. Resolution of all IT queries and escalation as necessary.
3. Enabling the business and wider group to work without interruption.
4. Applications, systems, and server support.
5. Assisting in the rollout of essential maintenance and wider projects.
Ideally, you will have and be:
1. Qualified to A level or equivalent in an IT-related discipline.
2. CompTIA A+ certification or equivalent.
3. Understanding of ITIL methodology.
4. Interest and understanding of the Microsoft desktop environment.
5. Exposure to Windows Operating Systems.
6. Troubleshooting skills for the MS Office Application Suite.
7. Logical problem-solving strategies.
8. Good written and verbal communication skills, along with strong interpersonal skills.
9. Experience in first-line IT Support.
10. Familiarity with remote control applications such as Team Viewer and RDP.
11. Experience with MS Exchange 365 and MS Teams.
12. Familiarity with Xerox print solutions, including replacing consumables.
13. Experience with MS Server Operating Systems.
14. Hardware skills to open a computer and confidently identify components.
15. Knowledge of Active Directory and Group Policy.
16. Understanding of PowerShell.
17. Experience with image deployment using Paragon or equivalent image software.
18. Familiarity with Mimecast.
19. Knowledge of VOIP telephony.
20. Understanding of IVR telephony structure.
21. Experience with Datto backup solutions.
22. Familiarity with Sophos or other cloud-based antivirus solutions.
To achieve the top salary banding, you will need to meet all the criteria outlined in this job description.
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