Client Relation & Contracts Account Executive
Location: Hybrid (Office-based with travel to France as required)
Salary: £28k - £33k
Edward Mann is partnering with a leading business in the Property sector to recruit a Client Services Executive. This is a fantastic opportunity to join a growing and dynamic team dedicated to delivering exceptional service to property owners.
Role Overview
We're looking for a proactive and customer-centric professional to join our client's team as a Client Relation & Contracts Account Executive. In this role, you’ll be the primary point of contact for property owners, guiding them through post-sale services, coordinating with vendors, and supporting all aspects of property onboarding. You’ll also help relaunch and oversee a short-term rental platform in the Alpine region. This is a varied and hands-on role requiring strong relationship management, communication skills, and commercial acumen.
Key Responsibilities
Client Relationship Management
* Act as the main liaison for property owners and developers.
* Provide timely, professional responses to inquiries and service requests.
* Keep clients informed on progress and updates related to their properties.
After-Sales & Vendor Management
* Promote and coordinate after-sales services, connecting owners with reliable vendors.
* Oversee vendor relationships, ensuring high standards of service.
* Identify and negotiate with new vendors to broaden service offerings.
Property Management Support
* Support owners with utility setup, VAT registration, material selection, key handovers, and other administrative needs.
* Collaborate with property managers to resolve operational issues.
* Maintain detailed records of interactions and service activities.
Issue Resolution & Support
* Coordinate with legal, finance, and operational teams to resolve owner concerns.
* Mediate disputes between owners and developers professionally and diplomatically.
Marketing & Business Development
* Work closely with sales and marketing to improve service offerings.
* Support CRM initiatives and strategies to enhance client satisfaction and retention.
Financial & Administrative Oversight
* Manage invoice processing and payments related to after-sales services.
* Collaborate with finance teams to ensure efficient financial operations.
Short-Term Rental Platform Management
* Lead the relaunch of a short-term rental platform in the Alpine region.
* Build partnerships with local stakeholders to expand and improve offerings.
* Ensure an excellent guest and owner experience on the platform.
Requirements
* Bachelor’s degree in Business, Real Estate, or a related field (preferred).
* Fluency in French is essential.
* Experience in real estate, property management, or client services.
* Excellent communication, organisational, and problem-solving skills.
* Ability to manage multiple projects with a detail-oriented and proactive approach.
* Strong commercial awareness and a sales-driven mindset.
* Willingness to travel, especially to France.
Edward Mann Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Edward Mann Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.