Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Service Delivery Team
This is an exciting opportunity to join a growing and high performing part of Softcat's business as Deputy Team Leader for Service Delivery. The Service Delivery Team are a proficient, fast-paced, and exciting team who are committed to providing excellent customer service. We engage with customers across all business sectors on services that cover multiple technologies.
Success. The Softcat Way.
It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.
Be a part of our wider Services and Customer Experience team
As a Service Delivery Team Leader, you will work alongside the wider Services and Customer Experience teams at Softcat to ensure the customer and business are getting value. You will be responsible for the day to day management of the SDE & SDA team.
As a Service Delivery Team Leader, you'll be responsible for:
* Being the subject matter expert of the services being supported by the team and act as the main point of contact for escalations
* Management of the team and responsible for their development and performance
* Getting the team up to speed with the appropriate level to ensure consistency of service
* Collaborating with the Team Manager on a regular basis and contributing to the overall continual improvement and standardisation of the team
* Building strong relationships with internal stakeholders and understanding and contributing to the wider Service Delivery Management & Customer Experience programmes
We'd love you to have
* Passion for excellent Customer Service delivery and building relationships
* Strong collaboration and people skills and be able to hold conversations with empathy
* Excellent communications skills and be able to adopt a variety of communication styles across varied audiences
* Ability to handle feedback and be able to take actions in the most effective manner
* Strong leadership & organisation skills and be able to influence and drive the team decisively
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working – 3 days in the office and 2 days working from home
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-cultur