Call Centre Agent, Telford TF3 4NT, a short walk from Telford Central Train Station & Bus Station. Orbit Credit Services are on the lookout for Call Centre Agents to join our Team, starting 20th January 2025. Salary: starting from £24,091 (on a 40 hrs contract). Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 4pm, you will work on a client specific shift pattern within those hours and work 1 in 3 Saturdays. Training: 3-4 weeks with a dedicated Learning & Development Trainer supporting you. Orbit Credit Services provide a range of debt services to our water clients to help resolve their customers problems. We have over 300 people working with us, with offices in Malton & Telford. Orbit are based in the town centre around a 15-minute walk away from the train station and 10-minute walk to the main bus station. We are looking to speak with individuals who are comfortable working in a professional and busy environment and who are equally at ease handling inbound and outbound calls from our customers when they want to talk to you. You will most importantly, listen to their financial struggles, and be the voice that guides them through it. With a real focus on listening, you will ensure we achieve the right outcome for our customers whilst working towards KPI’s. In this role you can make a real impact on peoples’ lives As a Call Centre Agent, you will; Be our customers’ first point of contact, providing 5-star customer service at all times. You’ll know when to be empathetic, when to build rapport and most importantly, when to do what’s right for them. Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers. Use your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care. Tailor affordable repayment plans to help our customers on the road to financial recovery. Benefits include: 31 days holiday including bank holidays. Discounts and cash back on hundreds of high-street shops Lots of great monthly incentives where you can win a range of prizes and rewards Ongoing support and development from our in-house team Why work at Orbit Credit Services: Summer and Christmas Parties - PLUS Seasonal fun events Mandatory annual salary review. Company funded Health & Wellbeing Initiatives. Additional holiday entitlement following your 3-year anniversary See what our colleagues say: https://youtu.be/fM3-_4cqZdA?siJtQgVJNc2KGROvZf Orbit Credit Services are a part of Wescot Credit Services, a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers. We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States. Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. CCATEL