This job is with HM Land Registry, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job summary We are looking for great candidates to join us at HM Land Registry.
We are recruiting for Registration Officers to work as part of our Service Delivery Directorate, and our Customer and Specialised Services Group.
As a Registration Officer in our Service Delivery Directorate, you will carry out key administrative tasks that keep HM Land Registry running effectively. Working as part of a close-knit team, in this vital role you will process casework to maintain and update the Land Register for England and Wales.
As a Registration Officer in our Customer and Specialised Services Group, you will take an active role in processing, settling and resolving enquiries. Working as part of the Land Charges Team you will deliver a first-class specialist service to our customers.
Job description HM Land Registry plays a vitally important role in the property market, underpinning property ownership worth over 4 trillion across England and Wales including over 1 trillion of mortgages. We have been safeguarding our land and homes for the last 160 years and play a critical role in supporting the governments housing and infrastructure objectives. This uniqueness is part of what makes us so special. The other part is our people.
We are recruiting for the below roles, please see the attached Candidate Pack for more details.
Registration Officer - Service Delivery
From processing and discharging mortgages and transferring the ownership of land to answering customer queries, you will carry out important work that has real effect on lives and businesses across England and Wales. You will receive fantastic training to make you an expert in your field.Undertaking a comprehensive training path, you will learn the skills required to be the best at what you do. With access to an independent learning platform, you will be able to progress at your own pace with as much support as you need to grow into the role. Once your training is signed off, you will quickly settle into the role and manage your personal workload. If you want to progress, there are plenty of opportunities to take on extra work and responsibilities, and room to grow and move up through the organisation.Registration Officer - Land Charges
You will be involved in Land Charges and Land Registry Bankruptcy Unit casework processing and decision making. You will handle customer enquiries, including telephone enquiries, applying HM Land Registry practice and consulting HM Land Registry Guidance to ensure correct procedures are followed.
You will be fully supported by senior technicians and colleagues, and receive fantastic training to make you an expert in your field. You will take ownership of your own development, building capabilities through continuous learning.If you want to progress, there are plenty of opportunities to take on extra work and responsibilities, and room to grow and move up through the organisation.
Person specificationWith an eye for detail, you will be able to spot mistakes where others don't. You will be a strong team player with effective verbal and written communication skills. This is a job with responsibility, so you will need to rise to the challenge, taking ownership of the work you do and the results you achieve with great organisational and time management skills.BehavioursWe'll assess you against these behaviours during the selection process:
Making Effective Decisions
Working Together
Technical skillsWe'll assess you against these technical skills during the selection process:
The ability to maintain attention to detail and accuracy with a capability to respond to gaps, errors and irregularities in information.
BenefitsAlongside your salary of 25,792, HM Land Registry contributes7,471 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides. #WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
We have integritywe value honesty, trust and doing the right thing in the right way.
We drive innovationwe are forward-thinking, embrace change and are continually improving our processes.
We are professionalwe value and grow our knowledge and professional expertise.
We give assurancewe guarantee our services and provide confidence to the property market.
https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you
Things you need to knowSelection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability, Experience and Technical skills. Before applying, please note that we are recruiting for two roles as part of this campaign. You will be asked to indicate whether you are applying for the Registration Officer - Service Delivery or Registration Officer - Land Charges role, or both.
After submission of the first stage of your application form, you will be invited to complete a Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the full application form.
The closing date for the test and full application form is 11:55pm on Thursday 20 February 2025. Youmustbuild in time to complete the full application form if you pass the online test. It is recommended that you complete the practice test first. For more information about preparing for the Civil Service Verbal test and access to the practice test, please follow this link:
https://www.gov.uk/guidance/preparing-for-the-civil-service-verbal-and-numerical-tests
If you pass the online test, you will then move onto the next stage of the application process, where you will be required to copy your CV into the online application form and complete the Technical skills section of the application form.
In the CV section of the application form, please enter your qualifications and work history.
Within the Technical skills section, in no more than 250 words, please describe a situation when you have worked with detailed information, needing attention to detail and accuracy.Please ensure you make full use of the word count.
Please review your application form before clicking submitonce you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applicationsthis is 11:55pm on Thursday 20 February 2025.
Due to the anticipated high volume of applications, it is possible that you may pass the minimum score for the Civil Service Verbal test, but we might have to raise the pass mark and as a result, you may not progress to the next stage.
If successful at shortlist, you will be invited to book an interview slot in Civil Service Jobs.
The blended interview will test the behaviours and experience listed in the attached Candidate Pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we dont advertise which strengths are being tested.
https://www.gov.uk/government/publications/success-profiles
Candidates may refer to notes within their interview, but they should be used as a prompt only.
The role is anticipated to start in June 2025. Please see the Candidate Pack for details of the training requirements for these roles.
A reserve list may be held for a period of 12 months from which further appointments can be made.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
You must ensure that any evidence submitted as part of your application, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
You canfind more information on how we use your personal data on our websiteFeedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window)and theCivil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available.You may want to save a copy for your records.Contact point for applicants Job contact :Name : HR Resourcing Team
Email : hrresourcingteam2@landregistry.gov.uk
Recruitment teamEmail : hrresourcingteam2@landregistry.gov.uk
Further informationIf you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/