Restaurant Manager
Summary
* Hire, train and develop their employees
* Communicate job expectations to their employees
* Plan, monitor, appraise and review their employees’ job performance
* Provide coaching and feedback; disciplines when appropriate
Operational Excellence
* Create and maintain a guest first culture in the restaurant
* Ensure all shifts are appropriately staffed to achieve guest service goals
* Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
* Ensure Brand standards and systems are executed
* Prepare and complete action plans; implement production, productivity, quality and guest service standards
* Complete audits and implement plans to drive system improvements
Profitability
* Control costs to help maximize profitability
* Execute all in-restaurant marketing promotions in a timely manner
* Execute new product roll-outs including team training, marketing and sampling
* Set sales goals and track results
Skills/Qualifications
* Math and financial management
* Restaurant, retail, or supervisory experience
* At least 18 years of age (where applicable)
* High School diploma, or equivalent
* Understands and exceeds guest expectations, needs and requirements
* Develops and maintains guest relationships
* Displays a sense of urgency with guests
* Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
* Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
* Sets and maintains high standards for self and others, acts as a role model
* Consistently meets or exceeds goals
* Contributes to the overall team performance; understands how his/her role relates to others
* Sets, prioritizes and maintains focus on important activities
* Reads and interprets reports to establish goals and deliver results
* Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
* Identifies and resolves issues and problems
* Uses information at hand to make decisions and solve problems; includes others when necessary
* Identifies root cause of a problem and implements a solution to prevent from recurring
* Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
* Develops and maintains relationships with team
* Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
* Encourages collaboration and teamwork
* Leads others; negotiates and takes effective action
Building Effective Teams
* Identifies and communicates team goals
* Monitors progress, measures results and holds others accountable
* Creates strong morale and engagement within the team
* Accepts responsibilities for personal and team commitments
* Recognizes and rewards employee’s strengths, accomplishments and development
* Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
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