Hays Technology are currently recruiting an experienced IT Support Analyst to provide effective, proactive monitoring of customer equipment and provide first line support and diagnostics for customers. This is a temporary position and is based in Sheffield.
IT Support Analyst (1st Line)
Sheffield (Hybrid)
£232p/d (Via Umbrella)
Shift work (x1.25 for unsociable shifts)
Initially till March 2025
What you'll need to succeed
* Must have experience of working in a first line service desk environment.
* Experience of triage and fault diagnosis is desired.
* You must have excellent communications skills as this is a customer-facing role.
* You must be comfortable making high-volume calls and speaking with people at all levels.
* You will need good computer skills and the ability to manage several applications at once.
* This role will require a BPSS check which will result in additional background checks.
* To ensure that calls are answered within targets.
* To accurately log, update and close event management tickets in a quality and timely manner as per the documented processes and take the required corrective action where quality issues are identified.
* Technical fault co-ordination and wide IT / communications understanding
* Excellent customer focus and an understanding of key customer requirements
* Experience of dealing with internal and external customers/suppliers
* Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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