Job summary At BrisDoc, we deliver innovative, high-quality healthcare that transforms lives. As a leading provider of primary and urgent care across Bristol, North Somerset, and South Gloucestershire, we are passionate about patient-centred care and community health improvement. We are seeking an experienced and visionary Head of Practice Services to join our leadership team. This pivotal role will drive the strategic direction of BrisDoc GP Practice Services division, ensuring excellence in patient care while meeting contractual, regulatory, and financial objectives. The post holder will be integral to advancing BrisDoc's mission to deliver exceptional healthcare. As a key member of the leadership team, you will work closely with the CEO, Directors, and General Practice Leadership Teams to develop innovative service models, foster operational excellence, and manage a talented team of Practice Managers. This role offers a unique opportunity to make a lasting impact in an organisation deeply committed to its people and the communities it serves. Key dates: Initial shortlisting calls: 4-7th March Psychometrics: 10th - 15th March Practice Visits: Week commencing 10th March Interviews and Stakeholder sessions: week commencing 24th March Offer will be made by the 28th March with a anticipated start date of early July Main duties of the job Key Responsibilities: o In collaboration with the Deputy Medical Director and General Practice Leadership Teams, develop and execute a comprehensive Practice Services strategy aligned with BrisDoc's vision and NHS priorities o Provide direct line management for Practice Managers, supporting their professional growth and operational success. o Monitor and manage performance against objectives, including QoF (Quality Outcomes Framework), CQC (Care Quality Commission) standards and Contract KPIs (key Performance Indicators) including NHS Contracts o Work with the Commercial and Finance Director and Deputy Medical Director to manage existing contracts and contractual relationships, manage budgets, control costs and maximise income streams o Lead strategic change and digital transformation initiatives, using data-driven methods to drive adoption and measure success o Ensure patient voices are central to service development through effective engagement mechanisms like PPGs (Patient Participation Groups) and Neighbourhood and Locality Partnership working About us BrisDoc is proud to manage three exceptional healthcare services: Broadmead Medical Centre, Charlotte Keel Medical Practice, and the Homeless Health Service. Together, these practices provide high-quality, accessible healthcare, balancing prevention and urgent care to meet the needs of diverse and often underserved populations. Our Ambition BrisDoc is committed to building sustainable, long-term healthcare services for atypical populations facing significant challenges, including health inequalities, language barriers, and cultural differences. By actively participating in the Bristol Inner City Primary Care Network (PCN) and working across broader health and social care systems, we are shaping neighbourhood-based, integrated care that addresses public health challenges and delivers lasting social value. Date posted 11 February 2025 Pay scheme Other Salary £75,000 a year per annum Contract Permanent Working pattern Full-time Reference number Head of Practice Services Job locations Unit 4 Osprey Court Whitchurch Bristol BS14 0BB Job description Job responsibilities Key Responsibilities Strategic Leadership and Planning In collaboration with the Deputy Medical Director and General Practice LeadershipTeams, develop and execute a comprehensive Practice Services strategy aligned withBrisDocs vision and NHS priorities Lead service improvement plans, ensuring delivery is data-driven, insight and evidencebased, and aligned with patient and workforce needs Collaborate with stakeholders to horizon-scan for opportunities and risks, includingcontract additions and variations, and wholesale new opportunities, whilst maintainingBrisDocs position as a healthcare innovatorOperational Excellence Monitor and manage performance against objectives, including QoF (Quality OutcomesFramework), CQC (Care Quality Commission) standards and Contract KPIs (keyPerformance Indicators) including NHS Contracts Ensure our practices meet high regulatory and operational standards, fostering aculture of mutual support and continuous improvement Oversee improvements to estates, including opportunities to develop premises to meetthe needs of modern general practiceFinancial and Contract Management In collaboration with the Commercial and Finance Director and Deputy Medical Directorlead on BrisDocs reprocuring of existing contracts. Work with the Commercial and Finance Director and Deputy Medical Director tomanage existing contracts and contractual relationships, manage budgets, controlcosts and maximise income streams Provide contractual and financial oversight to ensure practices operate sustainably andprofitablyLeadership and Workforce Development Provide direct line management to Practice Managers, including setting objectives,conducting appraisals, and ensuring their effective support and development Inspire and empower Practice Managers and Practice Leadership Teams, promotingprofessional growth and operational success Support consistent HR practices, including appraisals, training, and conflict resolution Build strong, collaborative relationships across BrisDoc and external partners, ensuringPractice Services contribute to the development and delivery of the BNSSG (BristolNorth Somerset South Gloucestershire) ICB integrated care strategyChange Management Lead strategic change and digital transformation initiatives, using data-driven methodsto drive adoption and measure success Develop risk mitigation strategies and work through challenges to ensure effectiveimplementation of projectsPatient and Community Engagement Ensure patient voices are central to service development through effective engagementmechanisms like PPGs (Patient Participation Groups) and Neighbourhood and LocalityPartnership working Promote community health initiatives that align with BrisDocs mission to enhancepopulation well-beingWider BrisDoc awareness and involvement Hold awareness of Severnside Integrated Urgent Care and its various offshoots, e.g.Integrated Access Partnership, System CAS (Clinical Assessment Service), Frailty-ACE(Assessment and Coordination for Emergency and Urgent Care), Paediatric-ACE, andhow they interface with Practice Services Liaise with the Head of Severnside and others as appropriate to consider wheresynergies may lie between the two areas of BrisDoc Job description Job responsibilities Key Responsibilities Strategic Leadership and Planning In collaboration with the Deputy Medical Director and General Practice LeadershipTeams, develop and execute a comprehensive Practice Services strategy aligned withBrisDocs vision and NHS priorities Lead service improvement plans, ensuring delivery is data-driven, insight and evidencebased, and aligned with patient and workforce needs Collaborate with stakeholders to horizon-scan for opportunities and risks, includingcontract additions and variations, and wholesale new opportunities, whilst maintainingBrisDocs position as a healthcare innovatorOperational Excellence Monitor and manage performance against objectives, including QoF (Quality OutcomesFramework), CQC (Care Quality Commission) standards and Contract KPIs (keyPerformance Indicators) including NHS Contracts Ensure our practices meet high regulatory and operational standards, fostering aculture of mutual support and continuous improvement Oversee improvements to estates, including opportunities to develop premises to meetthe needs of modern general practiceFinancial and Contract Management In collaboration with the Commercial and Finance Director and Deputy Medical Directorlead on BrisDocs reprocuring of existing contracts. Work with the Commercial and Finance Director and Deputy Medical Director tomanage existing contracts and contractual relationships, manage budgets, controlcosts and maximise income streams Provide contractual and financial oversight to ensure practices operate sustainably andprofitablyLeadership and Workforce Development Provide direct line management to Practice Managers, including setting objectives,conducting appraisals, and ensuring their effective support and development Inspire and empower Practice Managers and Practice Leadership Teams, promotingprofessional growth and operational success Support consistent HR practices, including appraisals, training, and conflict resolution Build strong, collaborative relationships across BrisDoc and external partners, ensuringPractice Services contribute to the development and delivery of the BNSSG (BristolNorth Somerset South Gloucestershire) ICB integrated care strategyChange Management Lead strategic change and digital transformation initiatives, using data-driven methodsto drive adoption and measure success Develop risk mitigation strategies and work through challenges to ensure effectiveimplementation of projectsPatient and Community Engagement Ensure patient voices are central to service development through effective engagementmechanisms like PPGs (Patient Participation Groups) and Neighbourhood and LocalityPartnership working Promote community health initiatives that align with BrisDocs mission to enhancepopulation well-beingWider BrisDoc awareness and involvement Hold awareness of Severnside Integrated Urgent Care and its various offshoots, e.g.Integrated Access Partnership, System CAS (Clinical Assessment Service), Frailty-ACE(Assessment and Coordination for Emergency and Urgent Care), Paediatric-ACE, andhow they interface with Practice Services Liaise with the Head of Severnside and others as appropriate to consider wheresynergies may lie between the two areas of BrisDoc Person Specification Knowledge, Skills and Experience Essential Strong leadership and change management skills, with a track record of supporting and motivating staff and implementing service improvements Excellent financial acumen and ability to align budgets with strategic goals Expertise in managing contracts, financial planning, and performance monitoring in a demanding service environment Desirable Experience in general practice operations, including Primary Care Networks, Integrated Neighbourhood Teams, and Integrated Care Systems Experience in patient and community engagement strategies Knowledge of digital transformation in healthcare Personal Attributes Essential Resilient, adaptable and self-aware, capable of managing competing priorities in a dynamic environment, and of reflection and development Collaborative and supportive, fostering a culture of inclusivity, openness, learning and innovation Proactive and results-orientated, consistently delivering high quality outcomes A visionary leader with a commitment to BrisDoc's mission and values Person Specification Knowledge, Skills and Experience Essential Strong leadership and change management skills, with a track record of supporting and motivating staff and implementing service improvements Excellent financial acumen and ability to align budgets with strategic goals Expertise in managing contracts, financial planning, and performance monitoring in a demanding service environment Desirable Experience in general practice operations, including Primary Care Networks, Integrated Neighbourhood Teams, and Integrated Care Systems Experience in patient and community engagement strategies Knowledge of digital transformation in healthcare Personal Attributes Essential Resilient, adaptable and self-aware, capable of managing competing priorities in a dynamic environment, and of reflection and development Collaborative and supportive, fostering a culture of inclusivity, openness, learning and innovation Proactive and results-orientated, consistently delivering high quality outcomes A visionary leader with a commitment to BrisDoc's mission and values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name BrisDoc Healthcare Services Address Unit 4 Osprey Court Whitchurch Bristol BS14 0BB Employer's website https://brisdoc.co.uk/ (Opens in a new tab)