Business Support Manager The Business Support Manager is a crucial role responsible for driving operational and administrative excellence within our software development company. This position acts as a vital connector between management, clients, and internal teams, ensuring effective project coordination, optimal resource management, and strategic business execution. DUTIES & RESPONSIBILITIES: Develop and implement robust operational processes that underpin successful software development projects and business functions. Coordinate with team leads to guarantee resource allocation aligns with project timelines and priorities. Oversee all administrative functions, including procurement, vendor management, and office operations. Collaborate aggressively with leadership to craft and execute bold business strategies and goals. Deliver insightful data-driven reports on business performance, operational metrics, and client satisfaction to drive informed decision-making. Manage client onboarding, contract negotiation, and communication to guarantee a seamless client experience. Assist project managers in meticulously tracking project progress, swiftly resolving bottlenecks, and ensuring deadlines are met. Enforce strict compliance with project documentation, deliverables, and client specifications. Maintain vigilant oversight of project financials, including budgets, invoices, and expenses. Lead and mentor a team of support staff, ensuring their alignment with company objectives and fostering a high-performance culture. Cultivate a collaborative environment that enhances cross-departmental communication and operational efficiency. Conduct regular training and development sessions for administrative and operational staff to elevate team capabilities. Ensure unwavering adherence to company policies, industry regulations, and data privacy standards. Proactively identify and mitigate risks within operational processes and project execution. Develop and maintain robust business continuity plans. SKILLS, EXPERIENCE & QUALIFICATIONS: Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred). Minimum of 5 years of experience in business operations or a similar role within the software or IT industry. Strong command of software development life cycles (SDLC) and project management principles. Proficient in using project management tools (e.g., Jira, Trello) and productivity software (e.g., Microsoft Office Suite, Google Workspace). Exceptional analytical, problem-solving, and decision-making skills. Outstanding communication and interpersonal abilities. Solid understanding of financial management and budgeting processes. PREFERRED SKILLS: Familiarity with Agile methodologies and associated tools. Experience with customer relationship management (CRM) software. Exceptional organizational and multitasking abilities. Proven ability to excel in a fast-paced and dynamic environment. The salary will be £ 39000 - £ 42000 DOE