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Store Operations Associate (Selfridges), London
Client:
Location:
London, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
3b6b2f3e827d
Job Views:
81
Posted:
22.02.2025
Job Description:
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
* Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive.
* Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
* Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts.
* Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
The Alexander McQueen Store Operations Associate will work closely with the Store Operations Manager [Regional or Store level] and the Store Manager, supporting to ensure the store is operating efficiently and effectively while staying in line with Company policies and guidelines.
The Store Operations Associate will take the initiative in thinking about what the business needs and successfully support the implementation of projects, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Responsibilities include the correct handling of goods in store, care of the product, and compliance with KPIs, guidelines, and company procedures.
Key Accountabilities
Retail Operations:
* Follow the company policies, procedures and guidelines and ensure the store’s compliance.
* Carry out regular in-store checks and audits to ensure store teams are following set policies and procedures.
* Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures.
* Support the setup of in-store events to ensure successful execution.
* Ensure the care and protection of the product according to company guidelines.
* Manage the receipt, storage and movement of goods responsibly.
* Ensure that the Stock Room is efficiently organized to optimize fetch time.
* Ensure compliance with shop-to-shop and returns transfers.
* Liaise with Loss Prevention and Security on store issues including shrinkage.
* Support the after sales process and ensure store team and clients are updated.
* Ensure staff uniforms are ordered and distributed in a timely manner.
* Ensure Client Advisers are regularly trained on Store organization and stock care.
Store Maintenance
* Manage cleaning companies used for the store.
* Support the manager with the management of contractors in store.
* Act on store emergencies to ensure timely repairs and services.
* Identify and escalate operational issues to Store Operations Manager or Store Manager.
Stock & Inventory:
* Conduct inventory counts and reconciliations across all categories in store.
* Maintain an accurate stock file through monitoring of product movements.
* Process all stock adjustments in a timely manner in line with company guidelines.
* Monitor consignments regularly and follow up.
* Support the preparation for markdown and transition after markdown period.
* Manage in-store damaged stock.
* Maintain optimized stock room capacity.
* Manage the flow of OMNI orders where applicable.
* Achieve Operation KPI’s and support overall store performance.
* Maintain regular communication with relevant functions.
Logistics & Supplies
* Ensure the store is adequately stocked with operating supplies.
* Coordinate suppliers and couriers for efficient service.
Team Collaboration
* Provide the highest level of professionalism in all behaviours.
* Work well within your team and actively support colleagues.
* Support the onboarding of new team members.
* Provide training to minimize stock loss and damages.
* Provide high-quality feedback to managers.
* Work with all stakeholders with a service-oriented approach.
Key Requirements
* Demonstrate the desired Alexander McQueen behaviours.
* Previous experience in retail operations.
* Ability to be flexible with travel and occasional shifts.
* Strong organizational and attention to detail skills.
* Highly motivated and able to work independently or in a team.
* Successful performance record in retail excellence.
* Ability to establish strong credibility with team members.
* Drive and desire to deliver outstanding results.
* Sound analytical and organizational skills.
* Fluent in English; other languages a plus.
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