About the Role
We are seeking an exceptional Senior Program Manager to join our Amazon Robotics – Mechatronics & Sustainable Packaging (MSP) Team. As a key member of our team, you will be responsible for developing, implementing, and improving customer experience through managing multiple initiatives as a program for one or multiple of our organization's products.
This role requires close collaboration with internal customers (Operations, Maintenance, Process, Ops Engineering, etc.), external stakeholders (e.g., vendors), and MSP team members to ensure efficient planning and execution of initiatives, as well as management reporting.
Key Responsibilities
* Travel 50% of the time to capture voice-of-the-customer and anecdotes firsthand, and generate buy-in with customers and stakeholders for initiatives.
* Collaborate with engineering and process teams to drive the delivery of initiatives.
* Own reporting of their programs, involving and aligning internal & external stakeholders.
* Work closely with technical leaders and program managers to compose and influence product improvement roadmap.
* Write effective narratives and present them to Directors and VPs.
* Demonstrate strong program management, organizational, and leadership skills to facilitate effective, collaborative project meetings.