Colchester Medical Group (Parsons Heath Medical Practice) are seeking a receptionist to join their busy, frontline team on a part time basis for a variety of shifts, the days/hours to be discussed at interview. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Greeting and directing all patients. Making appointments and managing the booking system. Accepting, issuing and handing out prescriptions, letters, completed forms etc. Dealing with requests for information, and managing problems and complaints. Advising patients of practice procedures. Registering new patients. Answering the telephone and managing the enquiries. About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us Parsons Heath Medical Practice is part of Colchester Medical Group PCN which is made up of the following practices, Castle Gardens Medical Centre, Wimpole Road Surgery, Shrub End Surgery and Parsons Heath Medical Practice. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.