Position Title: Account Executive
Location: Virtual, EMEA
Employment Type: Full-Time
Onsite, Remote or Hybrid: Remote
Department: Sales
Hiring Manager: VP of Sales
Travel: Semi-Frequent
COMPANY SUMMARY:
Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the marketing resource and digital asset management space, delivering an innovative, industry-leading SaaS solution that changes the way Fortune 500 organizations create, collaborate, and learn to deliver exceptional brand experiences at scale.
Founded in 1998, Aprimo has five offices internationally and offers a flexible work-from-home/remote-work policy. Our offices include locations in the UK, Belgium, Netherlands, Philippines, and our Chicago headquarters.
POSITION SUMMARY:
As an Account Executive (AE) at Aprimo, you will be responsible for managing a book of business for existing customers, focusing on retention and expansion. You will create and execute the account strategy, balancing a high level of retention with an aggressive growth trajectory.
WHAT YOU WILL BE RESPONSIBLE FOR:
1. Renewal and Retention:
o Proactively engage with customers to understand their evolving needs and challenges, ensuring high customer satisfaction and retention levels.
o Partner with the Customer Success Manager (CSM) to address customer concerns, drive adoption, and foster a positive customer experience.
2. Customer Expansion:
o Identify opportunities for upselling and cross-selling our products and services to existing customers.
o Create tailored proposals and pitches for all renewals, expansion opportunities, and RFPs.
3. Partnership Strategy:
o Create and execute the strategy to help customers evolve their partnership with Aprimo.
o Organize and facilitate a consistent cadence of strategic meetings, including quarterly business reviews.
4. Paperwork and Contracts:
o Manage all contract-related processes, ensuring compliance with contractual agreements and terms.
5. Product Knowledge:
o Become highly proficient with the product, working with an entrepreneurial spirit for continued growth and mastery of our technology.
CANDIDATE QUALIFICATIONS:
1. The Essentials:
o Bachelor’s degree preferred in relevant field
o Minimum of 5 years of experience in an enterprise or strategic account management role
o Proven performance in high-value, complex sales cycles
o Consistent quota achievement – retention and expansion
2. Additional Successful Qualities:
o Experience building trusted relationships with C-Suite and end users
o Strong business acumen
o Effective verbal, written, and presentation skills
o Excellent listening and probing skills
o Ability to adapt to rapidly changing sales environments
PHYSICAL REQUIREMENTS:
* Must be able to remain in a stationary position for prolonged periods.
* Must be able to communicate effectively with others.
EEO STATEMENT:
Aprimo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identification, national origin, age, disability or genetics.
ADA STATEMENT:
Aprimo is required to make a reasonable accommodation to the known disability of a qualified applicant or employee.
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