Customer Service Advisor Gloucester £22,500 Bonus My client, an innovative and fast- growing broadband company, is looking for a Customer Service Advisor to provide general customer support in a professional and timely manner. This relates to a wide range of customer enquiries including accounts, product, billing, and basic technical diagnostics. What will you be doing? Responding to a wide range of customer queries promptly, via a variety of channels, providing solutions in a timely and professional manner. Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments. Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments. Assisting potential customers to understand products and packages offered and promoting the brand. Working closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved. Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer’s experience. The skills and experience you will have: Must be a strong communicator - someone who enjoys engaging with customers, and making a lasting impression Effective interpersonal communication skills using a range of media and devices. Ability to effectively engage with customers and to own the appropriate resolution of issue(s). Positive, self-motivated, highly organised, and able to respond effectively to working in a fast paced and dynamic environment. Good interpersonal skills, including active listening. What will you get? Annual team bonus 35 hour working week Fun team incentives Additional career training and support Opportunity for progression and advancement Free onsite parking Interested? Send your most up-to-date CV to Ellie at i2i recruitment today Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.