Job Description
We are recruiting for a Personal Lines Account Handler to work on the handling of general personal lines (Car, Van, Classic Car/Motor Cycle & Travel type policies) with some mid/high net-worth clients.
Overview of duties
* Maintain a professional image of self and the Group to all customers and insurers
* Identify and understand the customers needs and business
* Build relationships with customers and provide an ongoing service
* Complete and offer all renewals within the FCA guidelines
* Complete and process all new business and transfer new business within the FCA guidelines
* Completion of tasks in a timely manner
* Ensure that all compliance responsibilities are recorded and reported as required
* Build own technical knowledge to achieve/maintain competence and maintain own training records
Person specification
Knowledge, skills and abilities:
* Customer Care skills
* Planning and Organisational skills
* Some High Net Worth & Mid Net Worth Insurance Technical Knowledge
* Negotiation skills
* FCA Compliant Process
Education / and or Experience
* General insurance experience
* Car, Van, Standard Homes/Thatched Homes, Classic Car/Motor Cycle & Travel type policies
* Customer service skills
Key information:
Hours: Monday – Friday, 35 Hours
Location: Hemel Hempstead
If this sounds like something you are interested in please apply or contact Lucy Reed for further information.