Our Carnival UK Contact Centre Operation (CCO) team is in search of a Contact Centre Training Specialist who is crucial in supporting our CCO direction and nurturing a high-performing team.
Your accountabilities will include:
* Design interventions that consider the audience and environment - therefore engineer blended solutions that are appropriate and effective in collaboration with the Training Consultant and Training and Quality Manager.
* Ensure that the content and material for existing programmes is kept up to date and communicated to those impacted.
* Develop engaging training programmes to support quality assessment requirements.
* Deliver training on a variety of topics such as soft skills, product knowledge, technical skills, and behaviours for all functions within the CCO.
Requirements: Your Expertise and Leadership
To thrive as a Contact Centre Training Specialist, we're looking for:
* Learning design, development, and some delivery of blended learning strategies
* Administration and project management experience, ideally in the delivery of learning interventions and programmes
* Ability to adapt to changing priorities and handle a fast-paced work environment
* Sales Training experience - Customer Service training experience
About You: A Catalyst for Change
We believe that diversity enriches our team. We're interested in candidates who:
* Experience in hotel, tourism and/or cruise sector
* Instructional design and training methodologies
* Project Management experience
Why Join Us?
Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
* Employee Discounted Cruising plus Friends and Family offers
* A friendly welcome with help settling in
* Regular office events including live entertainment, lifestyle events and charity partner fundraisers
* Extensive learning and development opportunities
* Minimum 25 days leave, bank holiday allowance and holiday trading scheme
* Employee-led networks
* Employee Assistance and Wellbeing programmes
* Recognition scheme with prizes and awards
* Contributory Defined Contribution Pension scheme
* Company paid private medical and dental insurance and health assessment
* In-house Occupational Health help and access to digital GP
* Life Assurance
* Parental and adoption leave
* Employee Shares Plan
* Electric Car and Cycle to Work schemes
* Onsite restaurant offering range of healthy cooked and grab and go meals
* Discounted retail and leisure via discounts portal
Ready to Lead?
If guiding a guest experience team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
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