Role Responsibility:
Customer Service Agent – New Year, New Career!
Location: Home/G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER (Onsite working for first 6 weeks including training)
Start Date: January 2025
Contract Type: Full-Time - Permanent
Hours: 37.5 hours per week Monday to Friday, between the hours of 7:45am and 7:45pm
Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance related bonus)
About the Role
Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S. This position involves handling inbound enquiries from individuals seeking support with our clients' services. You’ll play a vital role in helping callers navigate complex, often sensitive situations – making a real difference in people’s lives.
Key Responsibilities
* Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
* Communicate effectively and liaise with customers, relative client departments, and management.
* Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
* Keep accurate and timely records of all communication contacts with customers using our CRM systems.
* Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.
The Ideal Candidate:
What We’re Looking For
* Empathy and Patience: Essential qualities for understanding and assisting customers facing difficult situations.
* Strong Communication Skills: Ability to listen actively and provide accurate and clear responses.
* Supportive Nature: A natural inclination to help others and offer reassurance in moments of uncertainty.
* Resilience and Reliability: Ability to remain calm and focused under pressure, handling high call volumes with professionalism.
* Teamwork: Ability to work independently and as part of a supportive team.
* IT Skills: Be IT literate, specifically experienced in using Google packages. Ability to maintain accurate customer records and document interactions using our CRM system.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below:
* Progression, training and development catered to you
* Discounts on high street shops and brands including several leading high street brands, retailers, and travel suppliers
* Refer A Friend incentives - £500
* Free Tea & Coffee
* Free Onsite Parking
* Charity Work
* Company pension scheme with employer contributions
* G4S Life Assurance Scheme
* Subsidised healthcare plan
* Charity work - Match-IT and Payroll Giving
* Confidential Counselling Services
* 24/7 support specialising in health and medical
We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion, and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.
Apply Now!
Ready to make a fresh start in 2025? If you’re compassionate, resilient, and dedicated to helping others, we’d love to hear from you. Apply today and take the first step toward a rewarding career as a Customer Service Agent with G4S.
Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments, or additional support that may be required at any point during the recruitment process.
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