Embark on a Fulfilling Journey with Managed Computer Solutions: Elevate Your Career in Technology and Business as We Pioneer Innovation, Growth, and Employee Success.
Position: Business IT Support Technician (Information & Communication Technology)
Type: Full-time
About Us
Managed Computer Solutions is a locally owned business that has been servicing the Whitsunday area for over 18 years. We are currently looking for a full-time IT Support Technician that includes networking & systems administration duties to work as part of our busy managed services team, Data Centre Team & our NOC.
This role offers secure long-term employment, as the business has grown rapidly in the last 6 years and always allows for upward career movement.
We cover a large range of clientele, ensuring that each day presents different challenges and evolving technology.
Tasks and Responsibilities
This is a highly varied role, with the responsibility of providing an outstanding level of service to our valued clients. Your responsibilities include, but are not limited to:
* A high level of professionalism and attention to detail
* Be reliable and trustworthy, and take pride in what you do
* Handle incoming IT Help requests/queries that come in via dispatch
* Work closely with our Service Manager to manage projects & tickets
* Raise, action, and finalize support tickets ready for accounting
* Escalate IT Support requests when out of scope
* General administration duties (within role)
* Handover potential sales leads & non-tech services to other departments
* Monitor NOC room dashboards
* Maintain Data Centre servers & equipment
* Take a leading role in projects & development work
* Work as part of a team in a diverse, fast-paced environment
* Maintain & improve business IT systems where potential is noted for clients
To be successful: Base Skills
* Strong client focus
* Strong organizational and time management skills
* Driven and motivated to learn and grow
* Reliable and approachable
* Able to multitask and manage multiple jobs
* Strong problem-solving skills
* Excellent verbal and written communication skills
* Able to handle high-pressure situations
Technical Skills / Knowledge
* Outstanding troubleshooting skills and attention to detail
* Ability to find solutions to unknown problems
* Good coverage of common Microsoft desktop operating systems (Windows 7, 10, 11)
* Experience supporting server operating systems (Server 2008, 2012, 2016, 2019)
* Experience in an Active Directory environment
* Office 365 / Azure administration experience is ideal
* Printing, scanning & peripheral troubleshooting
* Good understanding of Network Fundamentals (DHCP, DNS, VLANs, Switching, Wi-Fi, Routing, Firewalls, VPNs)
* Experience in a virtual environment (Hyper-V)
* Broad range of third-party application support experience
* Experience with ticketing systems & RMM Toolsets is ideal
Experience
* 5+ years of IT Support experience
* Certificate III or IV in Information, Digital Media & Technology is preferred but not required
Other Requirements
* Must hold a current Australian-issued driver’s license
* Covid or Influenza vaccination is not mandatory
* Must have a current Queensland/national police certificate
* Blue Card is ideal but not mandatory
* Business Equipment Award 2020: Salary + bonuses
* This position will be based in the Cannonvale office primarily
* Permanent Full-Time Salary – Negotiable for the right candidate
* 5-day average week, flexibility of work hours can be negotiated
* Successful applicants to start ASAP
* Work equipment including fleet vehicle, mobile phone & tools are provided
* If you have any queries, please email us, and your inquiry will be kept confidential.
* If you are interested in any positions within our business, please contact us as we are growing rapidly and may fill a position before it is advertised for the right candidate.
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