Customer Services Exec
c.£25k - Doncaster, DN9 - Mon-Fri
Customer Services Exec duties:
1. Processing orders and answering customer queries via email and over the phone.
2. Communicating effectively with customers on the status of their orders, usually via email as the customers are worldwide.
3. Ensuring orders are inputted accurately; liaising regularly with colleagues in most departments including sales, warehousing, and purchasing.
4. Resolving queries and complaints, mostly via email.
Customer Services Exec requirements:
1. Excellent administration and data inputting skills, especially with Excel.
2. Experience responding to queries quickly and thoroughly.
3. A keen eye for detail; being methodical and accurate is important, as is the ability to prioritize activities during busy times.
Customer Services Exec company:
1. A growing and constantly developing manufacturer and supplier.
2. Belief in providing the best customer service to ensure long-term maximum sales.
3. First contact is via orders that come through email, which need to be inputted accurately.
4. This role will suit a data lover who enjoys speaking with customers.
Benefits of the Customer Services Exec role include:
1. Salary: c.£25k depending on skills, abilities, and experience.
2. Hours: Mon-Fri; 7.30am-4.30pm Mon - Thurs, finishing at 4pm on Friday.
3. Holidays: 25 plus statutory holidays.
4. Getting there: Free onsite parking, close to a bus route.
5. The future: Solid and growing client base, full order book, longevity, and stability.
6. Environment: A family-owned business with an employee-first approach.
Travail Employment Group is operating as an employment agency.
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